Reply by Bookvip

All of our special promotional packages are subsidized up to 77% by the participating resorts, and it is ultimately the decision of the resort to determine whether or not a guest is qualified to participate in the promotional package being offered. Unfortunately, the resort determined you were not eligible for the promotion package you first choose.

A few hours after you booked your dates of January 1, 2016 through January 4, 2016, we were advised by the resort that your reservation would not be accepted. We contacted you immediately and you agreed to change resorts. BookVIP did not charge you for the price difference when you changed resorts.

Your reservation was cancelled due to credit card decline and because you never responded to our many attempts to reach you via telephone, text message and email regarding same. Your original deposit in the amount of $39 has been refunded.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.
Charlotte, North Carolina
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Number of Destinations
Price Affordability
Product or Service Quality

this place and my man booked a vacation like 3 days later they called and said that one is not available. they gave us a list we talked to 4 people before we booked the next one they took are payment then 4 days later called and said no to that one.

now they say it be 7-14 days business days til we get money back.This was my families x-mas they are messing up.

now we have to scramble to find a new deal.thanks alot.not!!dont use they are no help. no wonder they sale things so cheap cause they call later wanting more money.

Reason of review: Order processing issue.

Monetary Loss: $200.

Preferred solution: Full refund.

I didn't like: Lies.

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