Reply by Bookvip

Hello Kathryn,

We strive to assist all our customers in having a great vacation with every reservation booked through BookVIP.

Before your reservation was confirmed, the resort discovered a possible connection between your family and another family traveling on the same dates.

Since group travel is not allowed (as stated on your certificate), the resort notified BookVIP, as the booking company, and we contacted you to discuss the issue.

After you denied knowing the other party, we relayed the information to the resort and your reservation was promptly confirmed.

BookVIP is a booking company and it is our job to ensure that guests are qualified for the limited number of promotional packages being offered by the resort providers.

The reason we have over 3.6 Million Facebook Likes, more customer video reviews, and have sent over 100,000 people on vacation this year alone, is because we are the worldwide leader in promotional packages - that's our specialty.

James Colligan
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Booked a trip 2mo ahead got nonrefundable flights have requested days off an found childcare for 5 children. Got call today due to someone in the area booking around same time we scamming an our trip will be cancelled.

We dont know the other people i hate being called a lie. Im gonna call the BBB an see what can be done with no proof we know these people

Product or Service Mentioned: Bookvip Westgate Hotel Room Booking.

Reason of review: Return, Exchange or Cancellation Policy.

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