Reply by Bookvip Aug 10, 2016

Dear Marina,

We appreciate all feedback.

All of our special promotional packages are based on availability. The demand for your first resort choice was overwhelming and exceeded the allotment for the dates you selected.

You were notified of the allotment issue the day after you booked (2 weeks before your travel dates). You agreed to change not only your resort but your destination as well, from Hilton Head, SC to Miami Beach, FL.

We waived ½ of the price difference to compensate you for the inconvenience.

Although it is disappointing that your expectations were not met upon arrival at the resort, that issue should be directed towards the resort, not BookVIP. BookVIP is the booking company and is not in control once you arrive at the resort.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews

James Colligan
Owner
james@BookVIP.com
Author's
0 comments

Do not book with this company, huge scam, they are just trying to take your money and they will put you in 2 star hotel, make sure they have updated calendar, I booked originally in Hilton Head on specific dates by speaking with the rep, however they called my couple of days before ( I think they just e-mailed me, not even gave me a call) stating that those specific dates are no longer available, when I already booked PTO, flight tickets, car rental. I changed my plans and booked Newport beach hotel and resort and when I checked in I checked out within half hour, place was close to 2 start hotel.

Review #895219 is a subjective opinion of a user.

1.0
Value for money
Insurance Quality
Discounts and Special Offers
Website
Number of Destinations
Price Affordability
PRODUCT OR SERVICE Bookvip Room Booking
Reason of Review / Monetary Loss Bad quality / $473
Preferred solution Full refund

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