Reply by Bookvip

Dear Ms. YG,

We are in receipt of your recently-filed Complaint against BookVIP and would like to address the circumstances underlying your Complaint, as well as find a resolution to same.

We were unable to reach you via telephone to discuss same because the telephone number provided with your Complaint is not a working number.

Please be assured that customer satisfaction is our highest priority. We would appreciate the opportunity to discuss all available options we have for you to enjoy that long-awaited Beach vacation.
As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. . As a rapidly growing company we are not always perfect, however, I can be contacted directly at to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602 #2. Thank you
San Francisco, California
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

I found this great deal to go to a beach resort for three days. After going through the whole online, calling the number, being placed on hold, the assistant kept asking for personal information.

If I am married, I have to travel with a spouse (not children), if I am single, I can travel with children, if I am Canadian, I can't book because the "offer" is only valid for US citizens and green card holders.

Why don't they put all the requirements online so I do not waste my time. Seriously...I am very disappointed a waste of my time!!!

Product or Service Mentioned: Bookvip Vacation Package Booking.

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

I liked: Prices.

I didn't like: Shady.

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