Reply by Bookvip

Dear Lillie,

We appreciate the opportunity to address your comments.

Above all else, providing excellent customer service is our main goal.

All of our calls are recorded, and after listening to your calls, our staff did not intentionally hang up on you. We apologize for the calls getting disconnected as it appears to have been the result of a bad connection.

As the fastest growing travel company in the world, we sometimes fall short of our goal, however, we are constantly looking to improve.

You can save up to save 77% of the retail rate on the promotional packages because the resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending the resort preview.

It is the participating resort provider who sets forth the eligibility requirements - not BookVIP.

BookVIP is a booking company and it is our job to ensure that guests are qualified for the limited number of promotional packages being offered by the resort providers. The eligibility requirements for each promotional package can be viewed on BookVIP’s website at the bottom of each resort offering page by clicking on the Terms and Conditions.

The reason we have over 3.9 Million Facebook Likes, more customer video reviews, and have sent over 100,000 people on vacation this year alone, is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate.

James Colligan
3000 Paradise Rd, Las Vegas, NV 89109, USA
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Value for money

I was refused booking my vacation because I'm "a single woman" and wanted to go along with a couple of ladies. I was hung up on serveral times before being refunded

Product or Service Mentioned: Bookvip Vacation Package Booking.

Reason of review: Poor customer service.

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