Reply by Bookvip

Thank you for sharing your experience with us.

Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% from the retail rate because the resort is subsidizing the room in exchange for your time during the resort preview.

In the case of your reservation, there was a mistake made by the Vacation Club sponsoring the promotional package and you were accidentally booked at their sister resort the Secrets Capri which is also 5 Star All Inclusive Resort. However, once upper management was notified of the error the reservation issue was resolved and you were correctly booked at the Secrets Silversands.

Had this matter not been resolved to your satisfaction, you would have received a FULL refund. However, you were very satisfied of the outcome and understood it was definitely unintentional. BookVIP has already sent over 500,000 customers to Mexico this year. As the fastest growing travel company sometimes we do make mistakes, however, we learn and continue to strive for customer service excellence.

BookVIP is the leading provider of promotional packages, and has more video testimonials from happy customers than any other travel website in the world!

I became aware of book VIP from seeing them on Facebook. I studied all of the resorts and chose the one that I would love to experience with my wife.

Called them up and made sure there was no scam or problems! The gentleman on the phone told me that the place I wanted was indeed available. I booked it and paid for it. He told me I would be getting a confirmation call from the hotel in two or three days.

I did indeed receive the phone call from a hotel letting me know that the hotel that I had booked was booked up and that I was now talking to a different resort and that everything was indeed OK. I got off the phone and looked up that resort. It was not half of the value or as nice as the one I had originally booked. After that I have gone through three days of trying to straighten this out.

I have purchased airline tickets and my wife is excited to go to the original resort or somewhere comparable but they are not offering anything near as comparable. Then I started looking at reviews and noticing everybody is having the same problem! This company is doing the old bait and switch. I don't know how they can do it to people!

Me and my wife where so excited! Now I've been doing nothing but for three days trying to find A supervisor in the company that will even return my calls! And what they're offering me is no less of price than what I can get on any traveling site. There is a lot more to this and I am pretty savvy!

I have even called back this morning and they are still offering me as just nobody the same place, they told me a week ago it is unavailable! DREAM'S GONE SOUR!

Product or Service Mentioned: Bookvip Vacation Package Booking.

Reason of review: Bait and switch!.

Monetary Loss: $1400.

Preferred solution: Deliver product or service ordered.

I liked: What i was promised.

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