Reply by Bookvip May 26

Dear Lisa,

We appreciate your feedback and apologize for any inconvenience described in your review.

We researched the we experienced technical difficulties with our telephone system when you called our representative didn't call the number back and received your voicemail. However, you were contacted the next day to confirm your request and the issue was resolved and you were immediately refunded

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year, and have more customer video reviews than any other travel site - http://bookvip.com/sitereviews.

James Colligan
Owner
BookVIP.com/Resort Vacations International
James@bookvip.com
Author's
0 comments

I have spent the last hour trying to get to the customer service reps.When I finally got one he spoke Spanish.

He put me on hold and it went busy. Then I found the customer service number on the website. Called that number and was told kindly call the correct number this is e-bay customer service. I hit redial to make sure I called the same number.

Y'all may take my $99, but I will be putting in a complaint to the BBB. This is awful customer service, and I can't believe I fell for this. I will ask all my friends to share my thoughts on this company. I am beyond frustrated with how I was treated.

Not so much as an answer.I have my phone logs and I will be making a formal complaint, and I did treat these people as I would like to be treated.

I didn't like: Deceptiveness of the company and customer service agents, Deceptiveness.

Review #1051204 is a subjective opinion of a user.

1.0
Staff
Website
Customer service
Product or Service Quality
Value for money
PRODUCT OR SERVICE Bookvip Customer Care
Reason of Review / Monetary Loss Poor customer service / $99
Preferred solution Full refund

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