I booked a trip for 3 days on a special they were offering for 4 days. I filled out the reservation online and also spoke to a few different people at bookvip told them several times I would only be there for 3 days.
When they called to confirm I again told the girl that I was checking out the day before; she said no problem they can fix it for you when you check in. Ok, no big deal; until I get there and they have my tour set up for the day I was leaving after I would already be gone. I spent the first 3 huurs of my vacation back and forth on the phone with bookvip and westgate both passing the buck on to the other company. The girl at westagte that handles the tours wanted to do nothing to accommodate me.
I was very annoyed after this and she said she would just hang up on me. Now they are trying to charge me extra money for not attending the tour when I was willing to go, while I was there I was not changing my plans that were set up for months,
Product or Service Mentioned: Bookvip Vacation Package Booking.
Reason of review: Poor customer service.
Monetary Loss: $250.
I didn't like: Any of it.