Reply by Bookvip Nov 09, 2016

Dear Krista,

We appreciate your feedback.

Unfortunately, your reservation cannot be honored by the resort as a result of a Group Travel issue, which is a clear violation of the Terms and Conditions governing the vacation package set forth by the resort.

Because the resort partner is paying the 70% discount on for these promotions, they set forth certain eligibility requirements for these vacation packages. The Terms and Conditions governing every promotional package are located at the bottom of each resort offering page on the website.

In addition, the Terms and Conditions (Reservation Details) are reviewed with the customer during every sales call, and must be agreed to in writing by every customer in order to finalize the reservation and have dates sent to the participating resort provider.

In an effort to ensure you and your friends still get to enjoy that much-deserved vacation, you were offered a number of remedies to the situation, including but not limited to, paying a special rate offered by the resort in situations like this, or you could add an extra room to your package for an additional per night rate.

You chose to cancel your travel dates and retain a store credit which can be used towards any BookVIP vacation package for which you are qualified.

We have an A rating with the Better Business Bureau and send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Author's
0 comments

Not booking with friends, family, acquaintances.Which I did not.

I booked with my significant other. However, since another couple (who booked separate, with different flights, etc.) booked at the same time (who I am friends with), Book VIP called and said it would cost an additional $1200. I said, no thanks. So now I have a "credit" to use for the same resort.

Fuming. I do not recommend them. When I called back, after calming down, I asked if I could still book, and what would it cost. The answer was $1800 - $1900.

She couldn't give me an exact number.Unreal.

Review #950906 is a subjective opinion of a user.

1.0
Value for money
Discounts and Special Offers
Staff
Product or Service Quality
Price Affordability
Number of Destinations
Insurance Quality
Website
Additional Fees
Customer service
Exchange, Refund and Cancellation Policy
Reason of Review / Monetary Loss Not as described / $620
Preferred solution Full refund

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