We booked a vacation to Cancun with Book VIP and were told that we would be picked up at the Airport in Cancun by Super Shuttle and No One had our name at Super shuttle. We were left to find our own transportation to the Hotel.
They tell you that the presentation at your hotel will only be 60-90 minutes, but the take you 45 minutes away to another hotel and it ends up being 4 hours. Do not take this deal.
They will not pick you up at the airport and take you to another hotel where you can not leave until they let you leave. It is not worth your time
Product or Service Mentioned: Bookvip Vacation Package Booking.
Reason of review: Poor customer service.
Monetary Loss: $1750.
I didn't like: Service.