Reply by Bookvip

Thank you for your valuable feedback and we take all customers issues very seriously. We are able to look up reservations by the last name of customer, their email address, or telephone number, however, we are unable to locate any reservation with the information given by you to this web site. You can contact me direct at James@BookVip.com. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service.

The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Author's
Kanata, Ontario
1.1K views
1 comment

Bookvip Cancelled our trip to cancun and refuses to refund our money.Offered us a great deal to go and hear about a time share at the Krystal Palace then back out and won't refund us our $600

STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE!

My wife and I are going to the police fraud department. We were told that because we wanted to cancel our holiday seven days after booking it, that we weren't entitled to our refund.

It was Bookvip.com however that cancelled our holiday some three weeks after we booked.How or why would my wife and I cancell our trip within the seven days if we were planning on going on the holiday?

Reason of review: Damaged or defective.

Monetary Loss: $600.

Preferred solution: Full refund.

I didn't like: Having my reservation cancled, No refund.

Review #607176 is a subjective opinion of

Helpful? Yes 4 No 2

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BookVipOwner1
Miami, Florida, United States #957884

As an owner, we take every complaint extremely seriously.Please contact me at James@rvitravel.net.

We are the largest provider discounted promotional packages. The reason the vacation packages are up to 70% off is the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when resort finds the terms & conditions are being circumvented.

We sent over 50,000 families on dreams vacations this year and are on track for 100,000. We have more actual customer video review than any other travel site. http://bookvip.com/sitereviews

Like any growing company we are not 100% perfect and always working to improve and an as owner I will do everything to resolve an issue.

Please contact me directly at James@rvitravel.net.Thank you

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