BookVIP could not help us nor would they allow me to speak to a supervisor. They sent us to Expedia which is an affilated travel service.
Expedia then sent us to another affiliation (they did not know the name but it is a reservation payment company which in turn in a recorded message told us to go to our emailed itinerary to manage our reservation.
As we did from the beginning, which was the reason I called is the email itinerary link said we could not manage on that site and to call the number for BookVIP. It's a circle scam!
Reason of review: unable to find my reservation I have my email confirmation from BookVIP, just wanted to change one day!!.