Reply by Bookvip

Dear Nawar,

Thank you for your feedback.

Although you have already received a full refund, we appreciate the opportunity to address your concerns.

Please be reminded that you booked your reservation on Friday, January 5, 2018 – only 3 days before you posted your review.

As stated on your receipt, the resort asks for 3-7 business days to contact you to complete the confirmation process. Since it is one of the busiest travel seasons of the year, the resort is processing a very high volume of calls.

Your paperwork does not state that you will be charged $150 per day if you do not call the resort.

It states that you will be charged $150 per day, if upon arrival at the resort, it is discovered that you are not eligible for the promotion or if you do not attend the resort’s presentation.

Since you declined the Trip Guard Insurance which was offered during your sales call, the package is final and non-refundable.

Please refer to the Reservation Details governing your vacation package (which you agreed to via electronic signature in order to complete the booking process).

The reason we have over 3.6 Million Facebook Likes, more customer video reviews and sent over 100,000 thousands of people on vacation last year alone, is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate.

James Colligan
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Horrible experience , it was the biggest mistake I have done and I regret it . It’s a scam !

You will be required to contact the resort to finalize the deal , and good luck in that ! Mine never answered the phone , and sent me email telling me that if I didn’t call they will charge me 150 dollars per day ! An no way to get in touch with them ! When I contacted VIP booking go solve the issue , they said they will but never did .

When I requested to cancel , they said it’s non refundable! Don’t let them fool you will these fake reviews !

They are the worst !! I just want my money back !!!!

Product or Service Mentioned: Bookvip Customer Care.

Reason of review: Poor customer service.

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