If you book through BookVIP, be aware that they put "advance" purchase prices on hotels they label as cancellable without penalty. But, after you make the reservation, your confirmation may say it is not changeable or cancellable, and your credit card will immediately be charged!
When I tried to cancel, I had to make several calls, and each time the customer service person gave me a different number to call. I spoke to Melinda, Jezz, Jenny and Mitch @ BookVIP.com. I was given numbers to call the hotel direct, 3 different numbers at Expedia and 3 different numbers at BookVIP.com.
When I finally asked to speak to a manager at BookVIP.com , they refused to speak to me! The whole process took me over an hour and a half, and I still was unable to cancel my reservations.
Reason of review: Problems with payment.
Monetary Loss: $746.
Preferred solution: Full refund.
I didn't like: Conflicting cancellation policy.