Reply by Bookvip

Dear Jim,

Thank you for your feedback.

I would like to apologize for any inconvenience and stress resulting from the manner of communication provided by our Customer Service agents.

All of our calls are recorded and we are happy that you were able to speak to one of our highly-trained sales representatives. As you advised the sales representative, you were comparison shopping and only interested in vacation packages which include flights.

Airfare is not included in any of the highly discounted promotions advertised on Customers are able to purchase their own airfare at the time and airport most convenient to them.

BookVIP is the largest provider of promotional packages in the world. The reason customers can save up to save 70% off the retail rate on the promotional packages is because the resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending the resort preview.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to

James Colligan
Resort Vacations International/
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Value for money

I tried to call and get some pricing on a complete trip and I got hung up on twice what kind of a scam are these people trying to pull not very happy would never use this company for anything

Reason of review: Poor customer service.

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