Reply by Bookvip

Thank you for your feedback as we use this forum for both positive and areas we can improve as we are not perfect and are always looking to improve. We are the fastest growing travel company in the world with over 3.6 million Facebook Likes second only to Expedia. As an owner, I am very proud we are the leading provider of promotional packages as we have given over 1 million customers discounted vacations they may otherwise many not have been able to afford. Additionally, we do have more customer video testimonial video than any other travel site. . That being said, I do apologize you were on your lengthy hold time, however, we do offer a QUE call back in which you just press the # and your place in line is held and you are automatically called back by one of our representatives without having to wait on hold. Further, please contact me directly and I will make sure we contact you as soon as possible and make amends for any inconvenience.
Additional Fees
Customer service
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Value for money

Stay away from this sketchy company. To start you have to wait on hold forever to get any service.

When you do get service it's from some ditsy person that you have to repeat the same thing over and over. Twice now I was on hold for over 30 minutes to get passed to a voicemail where you have to leave a message. You NEVER get a call back. The whole experience starts off bad and I've learned that if it starts off this bad I'd rather not deal with them in the future.

They also give free vacations for giving a 5 star review or leaving a positive video testimonial. I requested a refund but they said that they wouldn't refund me.

Product or Service Mentioned: Bookvip Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $700.

Preferred solution: Full refund.

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