Reply by Bookvip

Hi Jenna,


Thank you for your email and understand your concern. BookVIP is the leading provider of promotional packages in the world. We send over 100,000 people on vacation each year with all of our vacation packages. The reason all of our packages are up to 77% off is because the resort is sponsoring the promotion in exchange for meeting their eligibility requirements and attending the resort preview. Naturally just about everyone wants to save 77% so we have people that try and circumvent the resorts promotional requirements and are upset when they do not qualify That being said, I had the resort contact you to directly to reassure you everything is set with your reservation. At BookVIP we are proud of the fact we have more customer video reviews than any other travel site and over 3.8 Million loyal followers on Facebook.
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I am looking for a full refund. James,

My husband and I booked with your company this last month.

After reading all the terrible reviews we decided that we needed to back out for our own safety We called and someone had said she would see how much of a refund she could get us. Shortly we got a call back saying we would not get any of our money back.

If this is the case I would feel much obliged to tell me 200,000 + followers on instagram and facebook my experience with book vip and we lost over $1000 after hidden fees.

Please let me know if there is anything you can do for me. Reservation is under my husband's name.

Product or Service Mentioned: Bookvip Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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