Reply by Bookvip

Thank you for your valuable feedback. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. As a rapidly growing company we are not always perfect, however, I can be contacted directly at to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Birmingham, Michigan
Discounts and Special Offers
Number of Destinations

I booked our vacation in Dec 2014, 2 weeks before they call and tell us its sold out... we reschedule...

for the following month.. its sold out.. I reschedule for May 2015... they say we only need a week it has been 2.5 weeks I called tonight and nothing...

Very Disappointed...

Owners emails james I have read several of his reply on Hopefully this will help out. he talks about refunds and personally taking care of this.. here is another email...

that he gave out merralee not sure if this an assistant .... Good Luck

Product or Service Mentioned: Bookvip Vacation Package Booking.

Reason of review: Poor customer service.

I didn't like: Having my reservation cancled, Poor customer service, Charge me more, No refund.

Do You Have Something To Say ?
Write a review