Paid for 5 days in Cancun. Received the confirmation call and was told I didn't qualify because I own a time share in Mexico.
Called book ViP and asked for refund since I'm not allowed to go, they refused. They said they reviewed the recording of booking and that caveat was not mentioned that it is in their fine print. I'm challenging this as a fraudulent charge with my credit card company. Be advised, when you pay your money in full, it does not guarantee your reservation.
And if the "confirmer" disqualifies you, this scam company will first not answer "refund department calls" and after many attempts they will not refund. Stay away
Product or Service Mentioned: Bookvip Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
I didn't like: Total lack of integrity.