Reply by Bookvip

Dear Martha,

We appreciate the opportunity to address your comments.

Unfortunately, we were unable to locate a reservation using the telephone number and email address reflected on your review and we did not receive a response to our attempts to reach you via telephone.

The vacation packages offered on are sponsored by the participating resort provider who is paying the 77% discount. BookVIP is a booking company and it is our job to ensure that guests are qualified for the limited number of promotional packages being offered by the resort providers.

The eligibility requirements (and any additional taxes, fees, etc.) for each promotional package are located at the bottom of the resort offering page on our website and are reviewed with the customer during the sales call.

Based on your review, it appears you made an open-dated reservation(s) on-line and secured the reservation(s) with a partial deposit.

When you called to set your dates and finalize the reservation, you were advised of the eligibility requirements and the total cost of the package. It is possible that your requested travel dates were during peak season, when some resorts impose surcharges – which is customary in the industry.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site:

James Colligan
Additional Fees
Product or Service Quality
Value for money

I've spend two half days of my life that I will never get back getting excited and researching two great looking trips from only to find out when I got ready to book dates that there was a ton of fine print and additional fees. What a mess.

I think that is their hook. You spend so much time getting excited and preparing to book that when they start ripping you off you're willing to do and pay anything. It is not a legitimate travel company. Was I happy as their customer?

No, no, no, no, no, no, no, no, no, no, no, no, no, no, no.

Even this review is a rip off of my time coz I'm support to enter at least 100 words before it will publish. Don't waste your valuable time on

Product or Service Mentioned: Bookvip Vacation Package Booking.

Reason of review: Not as described.

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