Reply by Bookvip

Thank you for sharing your experience.

You can save up to save 70% off the retail rate on the promotional packages because the resort's are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending the promotional resort preview. The resort's eligibility requirement's are listed in the "Terms & Conditions" located at the bottom of each special offer page which each customer agrees to electronically before purchasing a vacation package. The sponsoring resort was unable to process the promotional package as it was determined that you did not meet all the eligibility requirements that you had agreed on.

Again, all of our special promotional packages are sponsored by the participating resort partner and they determine the eligibility requirements NOT BookVIP .

We have an A+ rating with the Better Business Bureau and send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
Resort Vacations International/
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We booked a package through BookVIP being told we were not staying at the intended resort that was being offered thru the time share. However - I distinctly asked if it was comparable to the Smoky Mountain Resort and was told yes!!

As you will see by my pictures it was anything but. WE were put up in a disgusting hotel that was on top of a race track and garbage surrounding. When attempting to get any type of compensation or change - customer service was unwilling to help. I did follow my part of the bargain and took the tour (to prevent additional charges).

After the tour I have received 2 phone calls reminding me to take the tour? I have also emailed Book VIP with my issues and have YET to hear back or be compensated by any means. At this time an apology is worthless. I hope I can prevent this from happening to someone else.

The beginning of my (intended relaxing) vacation was horrible. Pics below consist of your view and the tiny 13" TV stuck to the wall. Our initial room was 2 double beds (after being told I would have a Jacuzzi king suite). My only salvation was the Guest Service Agent felt terrible for us and worked her magic to get us into a king size bed.

NO THANKS to VIP!! I truly hope this nightmare does not happen to smart and go with the GUT feeling of "tooooo good to be true" :(

Product or Service Mentioned: Bookvip Vacation Package Booking.

Reason of review: Not as described.

I didn't like: Poor customer service, Scam.

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