Customer Service is extremely rude & unethical. They do NOT follow instructions AT ALL.
I was on the phone with a rep for over 45 mins CONSISTENTLY telling him I wanted & needed to speak with a manager or supervisor, to NO AVAIL I was put on hold 9 times (yes I counted) & ALVIN continually would NOT transfer to Call to someone above him.
All I want is a refund & for this to be over I WILL NEVER RECOMMEND THEM TO ANYONE!!! SAVE YOUR MONEY or BOOK WITH A REAL TRAVEL AGENT!!!!
Product or Service Mentioned: Bookvip Customer Care.
Reason of review: Poor customer service.