Reply by Bookvip

Dear Sheron,

We appreciate the opportunity to address your comments.

First and foremost, please be reminded that your $39 deposit was refunded to you promptly upon request and the reservation being held with your deposit was cancelled – both prior to your posting.

All of our calls are recorded, so we appreciate your comments as we are able to use the calls as valuable learning tools. As the fastest growing travel company in the world, we sometimes fall short of our goal, however, we are constantly looking to improve.

When you called to complete the reservation process, you advised the sales representative who had been helping you that you did not have a major credit card (as required under the promotion) and you would call back.

When you called back and demanded to speak with a supervisor, there were none available at that moment, since other customers were being helped.

All the Terms & Conditions of the offer are listed at the bottom of each web page as they are slightly different for each.

The reason we have over 3.8 Million Facebook Likes, more customer video reviews and have sent over 100,000 people on vacation this year alone is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate.

James Colligan
Owner
BookVip.com
James@bookvip.com
Author's
0 comments

Customer Service is extremely rude & unethical. They do NOT follow instructions AT ALL.

I was on the phone with a rep for over 45 mins CONSISTENTLY telling him I wanted & needed to speak with a manager or supervisor, to NO AVAIL I was put on hold 9 times (yes I counted) & ALVIN continually would NOT transfer to Call to someone above him.

All I want is a refund & for this to be over I WILL NEVER RECOMMEND THEM TO ANYONE!!! SAVE YOUR MONEY or BOOK WITH A REAL TRAVEL AGENT!!!!

Product or Service Mentioned: Bookvip Customer Care.

Reason of review: Poor customer service.

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