Booked with Book VIP in March 2017 for June 20, 2017, father-n-law went into hospital and got out the day we were suppose to leave, called BookVIP and explained to them that he just got out of hospital and we were waiting on hospice to show up at his house to get him set up. Rescheduled for Sept 12, 2017 Tomorrow, just found out that this didn't happen, someone dropped the ball.
The guy on the phone called me a liar that I never did talk with anyone. I have phone records and even an email dated that evening about our San Antonio Trip. we were so looking forward to this trip. Father-n-law still on hospice and we hired an CNA to look after him while we were gone.
Found out that the call center for BOOKVIP in in the Philippians.
Well we lost our money. We are travel agents and we will not use bookvip for any of our clients www.zimmermantravel.com
Product or Service Mentioned: Bookvip Marriott Room Booking.
Reason of review: Order processing issue.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.