BookVIP Reviews and Complaints | bookvip.com @ Pissed Consumer Page 3

New Reviewer

Apr 10, 2020 Darren S Gbd

BookVIP's reply to:

Deceptive Advertisement and Website

Dear Mr. Schnedecker Thank you for your feedback. All of our vacation packages are promoted as first-time visitor promotions that require a resort preview. Our resort partners are subsidizing the rates for folks who meet certain demographics and agree to attend a...

View full review

ID

#1863601

Apr 04, 2020 testimonial

We saved about $3,400.00

We’ve been at Secrets in Los Cabos for six nights, seven days. We’ve had an incredible time. We used Bookvip.com and if we had paid for the trip it would have cost us $4,500 and it only cost us $1,200 for six night, seven days at a five star resort. This is a beautiful place. The food is phenomenal. We did deep sea fishing and a sunset cruise. We recommend Bookvip.com highly.

View full review

ID

#1977034

Location

Kharkiv, Kharkiv

Mar 30, 2020 testimonial

We saved $1,500.00

Thanks to Bookvip.com I was able to bring my wife to Cancun, Mexico. No hidden fees, straight up cost what it was. If you want to find a trip you can afford, go to Bookvip.com.

View full review

ID

#1977036

Location

Kharkiv, Kharkiv

Aug 09, 2021

BookVIP's reply to:

To cancel for coronavirus

Dear Dina,

I am pleased that upon your conversation with one of our representatives, you have been provided with an extension of time for 36-months to enjoying your much-deserved vacation!

We look forward to helping you with all of your future travel plans.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com

author's review

ID

#1840995

Mar 27, 2020 Dina E Dwg

New Reviewer

For june but there is a coronavirus going around and thats the only time i can travel so i would like full refund please 904994**** or edwardsdina4@***.com

User's recommendation: Maybe.

Mar 18, 2020 testimonial

Bookvip saved us over $2,000.00

My 45th birthday was epic. The resort, the food, the people and of course, the booze was the bomb.com. All you have to do is call Bookvip. The rest is up to them. I don’t usually do reviews but I owe Bookvip a true One Love from the Lowreys. I will definitely use Bookvip for all my future stays. It is well worth the money.

View full review

ID

#1977039

Location

Kharkiv, Kharkiv

Mar 17, 2020 testimonial

We saved hundreds of dollars

Thank you Bookvip for giving us the vacation of a lifetime. We snorkeled and enjoyed great food and a lazy river. Thanks Bookvip.

View full review

ID

#1977038

Location

Kharkiv, Kharkiv

Aug 09, 2021

BookVIP's reply to:

Miscommunication

Dear Jasmine,

Above all else, providing excellent customer service is our main goal. We apologize for any confusion surrounding your reservation.

The promotion you booked is for 2 adults and 2 children, 12 years old and under. Currently, you are the only person listed on your reservation – no guests are reflected.

The third adult is welcome to book their own promotional package for this resort, based on eligibility and availability.

Please be sure to contact us in order to update your reservation with your guest(s) information.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com

author's review

ID

#1813542

Service

Bookvip Vacation Package

Mar 05, 2020 Jasmine L Cwx

New Reviewer

Given wrong info via email & over the phone! My reservations are approaching & I have 2 people that have purchased flights and just learned one can not come only 2 adults and 2 children are allowed but I have 3 adults.

I was told via phone that 4 adults could come now Im being told that 3 cant. There is no attempt to resolve the issue not even an apology.

I was given the number to the resort and told to call them but the number provided was disconnected. Ive never experienced anything like this.

User's recommendation: RUN.

Feb 27, 2020 testimonial

We’ve loved the resort

We are at the Villa del Palmar resort in Los Cabos. We’ve had a great time, a wonderful time. We’ve made such great memories. We’ve loved the resort. It’s wonderful, the staff is great, the entertainment is awesome and it’s been very peaceful and relaxing. We especially loved our sunrise breakfast on the beach watching the whales and we loved our dinner cruise. We booked through Bookvip and it was easy and we saved over $1,000.00.

View full review

ID

#1977041

Location

Kharkiv, Kharkiv

Feb 26, 2020 testimonial

We saved about $2,500.00

We’re at this beautiful resort, Dreams in Los Cabos. Thanks to Bookvip.com saved about $2,500.00 and got to stay at this amazing resort. All you can eat, all you can drink, ocean view rooms. We’ve had an amazing time.

View full review

ID

#1977042

Location

Kharkiv, Kharkiv

Feb 25, 2020 testimonial

We can snorkel right off the beach

We absolutely love our resort. We are at Secrets in Cozumel, Mexico. The food is great, the beach is absolutely gorgeous. We can snorkel right off the beach, just walk out and snorkel. The food is really, really good. It’s a nice romantic resort. We booked with Bookvip.com and we saved about $2,500.00 booking through Bookvip so I would definitely to book there. It’s definitely not a scam. It’s easy and this resort is absolutely beautiful.

View full review

ID

#1977045

Location

Kharkiv, Kharkiv

New Reviewer

Feb 05, 2020 Lateysha D

Booking vip

I was not informed about the deal I was told 199 for 3 nights and was told the price was going to be way more

View full review

ID

#1782724

Service

Bookvip Vacation Package Booking

Reason of review

Poor customer service

Loss

$199

Preferred solution

Full refund

Jan 31, 2020 testimonial

We got everything we ever wanted with the beautiful vacation

We’re here in beautiful Cabo San Lucas. We’ve had an amazing that we booked through Bookvip.com. Everything has been so great. We’re so glad we used Bookvip.com. We’re in this beautiful location and we saved so much money by doing it. We met some people here that used another service and they were not happy at all with the service they received and the response they got. We told them they should have used Bookvip.com because we got everything we ever wanted with the beautiful vacation.

View full review

ID

#1977046

Location

Kharkiv, Kharkiv

Jan 25, 2020 testimonial

Fishing, water sports, lounging in the water park

We’re here at the Bluegreen Fountain Resort in Orlando, Florida, having a wonderful time. We’ve had so many great things to do here since we’ve been on the property. Fishing, water sports, lounging in the water park and eating the great food and enjoying the warm weather. We just want to say thank you Bookvip for such a great time, helping us save money and being able to do this.

View full review

ID

#1977051

Location

Kharkiv, Kharkiv

Aug 09, 2021

BookVIP's reply to:

Scam Rip Off

Dear Melinette,

You are correct. As advertised on our website, the resort is “Oceanfront.” The rooms are not advertised as being “Ocean View.”

As with any purchase, if it is not indicated that taxes are included, it is understood that taxes will be added to the advertised price.

You can save up to 80% of the retail rate on the promotional packages because the resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending the resort preview.

It is the participating resort provider who provides the limited number of rooms offered under the promotion. Any upgrades can be discussed directly with the resort when you check-in.

Your package is not refundable because you declined the Trip Guard Insurance which is offered for every purchase. This insurance would have allowed you to cancel up to 14 days prior to your scheduled travel dates and receive a full refund with no questions asked.

Since the insurance was declined, the purchase is final and non-refundable. If you decide to cancel your scheduled reservation, you will receive a store credit for the full amount you paid.

Please feel free to call 888.845.0602 if you have any questions or would like more information.

Thank you for choosing BookVIP.

Enjoy your vacation!

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com

author's review

ID

#1767542

Service

Bookvip Room Booking

Jan 20, 2020 Melinette S

New Reviewer

Made reservation over the phone. We thought we were getting an Ocean Front room.

We paid $349 plus an additional $80 in tax a fees. When we read the fine print that said receptionist Ocean Front and not Ocean View, which apparently means something different. I can get the same room for $92 a night and not have to pay an extra $30 in online 3rd party booking fees.

When we call them three times they told us too bad they couldnt upgrade our room or get a refund. I paid about $100 more than I should have in addition to having to attend a time share briefing.

Jan 20, 2020 testimonial

We were able to do an all inclusive package

Thanks to Bookvip.com, we are out here in Cabo San Lucas at this wonderful resort called the Villa del Palmar. There is wonderful views all around us. We saved a lot of money thanks to Bookvip. We were able to do an all inclusive package for two of us for only $199.00 for five days and it would normally cost like $1,500.00 per person so we saved a lot of money. The rooms were very beautiful and cheap. I recommend Bookvip.com.

View full review

ID

#1977049

Location

Kharkiv, Kharkiv

Welcome to the BookVIP Community

Deceptive Advertisement and Website

We saved about $3,400.00

We saved $1,500.00

To cancel for coronavirus

Bookvip saved us over $2,000.00

We saved hundreds of dollars

Miscommunication

We’ve loved the resort

We saved about $2,500.00

We can snorkel right off the beach

Booking vip

We got everything we ever wanted with the beautiful vacation

Fishing, water sports, lounging in the water park

Scam Rip Off

We were able to do an all inclusive package