Bookvip's reply to:

Scam Rip Off

Dear Melinette,

You are correct. As advertised on our website, the resort is “Oceanfront.” The rooms are not advertised as being “Ocean View.”

As with any purchase, if it is not indicated that taxes are included, it is understood that taxes will be added to the advertised price.

You can save up to 80% of the retail rate on the promotional packages because the resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending the resort preview.

It is the participating resort provider who provides the limited number of rooms offered under the promotion. Any upgrades can be discussed directly with the resort when you check-in.

Your package is not refundable because you declined the Trip Guard Insurance which is offered for every purchase. This insurance would have allowed you to cancel up to 14 days prior to your scheduled travel dates and receive a full refund with no questions asked.

Since the insurance was declined, the purchase is final and non-refundable. If you decide to cancel your scheduled reservation, you will receive a store credit for the full amount you paid.

Please feel free to call 888.845.0602 if you have any questions or would like more information.

Thank you for choosing BookVIP.

Enjoy your vacation!

James Colligan
Owner
BookVip.com
James@bookvip.com
ID
#1767542 Review #1767542 is a subjective opinion of poster.
Service
Bookvip Room Booking
Reason of review
Pricing issue
Loss
$434
Preferred solution
Full refund
Bookvip - Scam Rip Off
Bookvip - Scam Rip Off
Bookvip - Scam Rip Off

Made reservation over the phone. We thought we were getting an Ocean Front room.

We paid $349 plus an additional $80 in tax a fees. When we read the fine print that said receptionist Ocean Front and not Ocean View, which apparently means something different. I can get the same room for $92 a night and not have to pay an extra $30 in online 3rd party booking fees.

When we call them three times they told us too bad they couldnt upgrade our room or get a refund. I paid about $100 more than I should have in addition to having to attend a time share briefing.

We were able to do an all inclusive package

Bookvip - We were able to do an all inclusive package
Thanks to Bookvip.com, we are out here in Cabo San Lucas at this wonderful resort called the Villa del Palmar. There is wonderful views all around us. We saved a lot of money thanks to Bookvip. We were able to do an all inclusive package for two of us for only $199.00 for five days and it would normally cost like $1,500.00 per person so we saved a lot of money. The rooms were very beautiful and cheap. I recommend Bookvip.com.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1977049 Review #1977049 is a subjective opinion of poster.

Problem with affiliate login

Doesnt accept user and/or login. Contact at: r39965@***.com
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ID
#1762022 Review #1762022 is a subjective opinion of poster.

We saved thousands of dollars by going through Bookvip

We saved thousands of dollars by going through Bookvip
We’re here at Morritts Tortuga Club in Grand Cayman. It’s been beautiful. The weather has been wonderful. It’s in a great area so it really secluded. There has not been a lot of people and we have been hanging out at this really beautiful infinity pool and the pool bar and that beautiful beach, all week. Trust me, you want to get like me.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1977060 Review #1977060 is a subjective opinion of poster.

We easily saved over $1,700.00

Bookvip - We easily saved over $1,700.00
We are here at the Westgate Town Center in Orlando, Florida. We’re having an amazing time. We easily saved over $1,700.00 by booking with Bookvip. We came to the waterpark yesterday. The kids had an amazing time. We did the lazy river as a family. The little one was all into it, even the teenager was excited. After that, we did the paddleboating on the swan. The whole family loved it. The grounds was terrific, they treated us terrific, customer service was amazing. We will definitely book again. We saved some great money off an internet ad I didn’t even believe. I was skeptical but we had a great time.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1977057 Review #1977057 is a subjective opinion of poster.

We had really good fun

Bookvip - We had really good fun
We booked through Bookvip.com and we stayed at the Welks Resort in San Diego. We had really good fun and we saved hundreds of dollars. Our favorite activities was rock climbing and pool and the music by the fire. It was great fun. Enjoy.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1977054 Review #1977054 is a subjective opinion of poster.

We saved over $2,000.00 at the Krystal Resort in Cancun,

Bookvip - We saved over $2,000.00 at the Krystal Resort in Cancun,
We saved over $2,000.00 at the Krystal Resort in Cancun, Mexico, thanks to Bookvip.com. It’s all inclusive and has the most beautiful beaches in the world.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1717336 Review #1717336 is a subjective opinion of poster.
Service
Bookvip Vacation Package

We’re having the time of our lives

Bookvip - We’re having the time of our lives
I’m in Cancun, Mexico and the only reason I’m here is because of Bookvip.com. Go get signed up with them. We saved so much money and we are having the time of our lives. I recommend them.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1717338 Review #1717338 is a subjective opinion of poster.
Service
Bookvip Vacation Package

BookVIP Real Deal. We saved over $1,500.00 in the Grand Caymans

BookVIP Real Deal. We saved over $1,500.00 in the Grand Caymans
So far this is our favorite spot on our trip to the Grand Cayman Islands, courtesy of Bookvip.com. Because of Bookvip.com, we’ve saved over $1,500.00
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1717339 Review #1717339 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Resolved
Bookvip's reply to:

Resolved: Horrible!!!

Dear Gina,

Thank you for your feedback.

I am pleased that all issues have been resolved and that you will soon be enjoying your
much-deserved vacation!

We look forward to helping you with all of your future travel plans.

Kind regards,

James Colligan
Owner
BookVip.com
James@bookvip.com
ID
#1713577 Review #1713577 is a subjective opinion of poster.
Service
Bookvip Customer Care
Cons
  • Liars frauds
Reason of review
Return, Exchange or Cancellation Policy
Loss
$800
Preferred solution
Full refund
Update by user Nov 23, 2019

Book vip called me and we resolved it!!

Original review posted by user Nov 21, 2019

Worst company ever. They hardly speak english.

from 599.00 it went to 1800.00??? Everytime I spoke to them there was another charge. Their website has wrong info on it. Then after I paid with my credit card, a month later she had no record of it.

They dont know what they are talking about.

Liars and fraudulent . Beware.

Bookvip's reply to:

Resort preview time information

Dear Mehr,

You are correct!

The vacation package that you purchased does not require your attendance
at a presentation.

We hope that you have enjoyed your vacation and we look forward to
hearing from you when you are ready to travel again!

Best regards,

James Colligan
Owner
BookVIP.com
James@bookvip.com
ID
#1709857 Review #1709857 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Pros
  • Great prices and destinations
  • Resort
  • Prices
Cons
  • Unable to contact directly for assistance
Reason of review
Good customer service

Had a question about presentation and it was said that it’s not required

Resolved
Bookvip's reply to:

Resolved: Why do you discriminate against single women?

Hello Kathleen,

We are pleased that once we became aware of your issue, you were contacted by our
General Manager and we were able to book you in a resort that you chose and are
happy with.

You can save up to 83% of the retail rate on the promotional packages because the
resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility
requirements and attending the resort preview.

It is the participating resort provider who sets forth the eligibility requirements - not
BookVIP.
 
BookVIP is a booking company and it is our job to ensure that guests are qualified for
the limited number of promotional packages being offered by the resort
providers.  The eligibility requirements for each promotional package can be viewed
on BookVIP’s website at the bottom of each resort offering page by clicking on the
Terms and Conditions.

Thank you for choosing BookVIP.

Enjoy your vacation!

Best regards,

James Colligan
Owner
BookVip.com
James@bookvip.com
ID
#1707451 Review #1707451 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Pros
  • Vacation spots
  • Price
Cons
  • Not transparent
Reason of review
Not as described/ advertised
Loss
$2000
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Update by user Nov 14, 2019

11/14BookVIP.com reached out to me and fully resolved my complaint with great customer service. The rules around who "may" be eligible to receive a discount offer based on age or marital status is NOT defined by BookVIP.com but the hosting resorts. They were great at helping me re-book to a great location that doesn't have similar restrictions on Marital Status.

Original review posted by user Nov 13, 2019

So I posted, but it didn't appear so guess you are filtering this.

I purchased a package with upgrades, but when I tried to book I was told I was ineligible unless I was bringing a family member or live in partner.

I was bringing a boyfriend.

I was unable to book the vacation I paid for, and only offered credit.

Bookvip's reply to:

Misleading sales practices

Dear Erin,

We appreciate the opportunity to address your concerns.

The original package that you purchased does not require attendance at a sales presentation. However, the all-inclusive upgrade options you chose do require all guests to attend a presentation (as stated in the Reservation Details you agreed to in writing when you booked your dates).

All charges were fully refundable, until you booked your dates and completed the booking process.

Our promotional packages are amazingly affordable because the participating resort provider is paying the 83% discount, in exchange for all guests attendance at the 90-120 minute resort presentation. The preview is designed to be fun and informative.

To ensure that these rooms are available to the customers for whom they were intended, the participating resort provider – not BookVIP - sets forth certain eligibility requirements.

All requirements can be viewed on our website under the Terms and Conditions tab located on every resort offering page.

The Terms and Conditions are reviewed with the customer during the sales call and the customer must agree to them in writing by electronic signature, before any reservation is final and the travel dates sent to the resort.

The Reservation Details are clear and concise and include any additional taxes and/or resort fees which may be asked by a particular resort – including the $29 per night fee you reference.

Happily, we were able to contact you and you have agreed to cancel your dates in exchange for a store credit while you review other offers that were presented to you.

James Colligan
Owner
BookVIP.com
James@bookvip.com
ID
#1704696 Review #1704696 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Pros
  • Great prices and destinations
  • Friendly agent
Cons
  • Misleading advertising
  • Total lack of integrity
  • Bait and switch
Reason of review
Not as described/ advertised
Loss
$1500
Preferred solution
Honor the advertisement and allow one qualified adult to attend the presentation

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Bookvip - Misleading sales practices

I purchased a package that said "No Timeshare Presentation Required!". I upgraded when prompted in the sales process and was not informed before my credit card was charged that my whole party would actually have to attend a sales presentation.

When I called to make the reservation the slars agent informed me that I would have to qualify for and attend a sales presentation and pay an additional $29 a night.

This was disappointing since that is not what I purchased and my credit card had already been charged but I did qualify on my own and she said that my guest did not need to qualify.

When the resort called to confirm the reservation they gave me different information and said that everyone in the party regardless of qualification had to attend the presentation; for a package that was advertised as "no timeshare presentation required".

Please honor what you advertised and sold! I am willing to meet you halfway and have 1 qualfied adult attend the full presentation.

Bookvip's reply to:

Réserver mes vacances

Dear Flo,

Thank you for your feedback.

Since this is a specially-discounted promotion, the confirmation will be issued approximately 30-days prior to your scheduled check-in date.

Please feel free to contact our customer service team at 1-888-845-0602, or if calling from outside the USA or Canada, call 1-407-964-3007, in U.K. call 0800 048 8407, if you have any questions or would like more information.

Thank you for choosing BookVIP.

Enjoy your vacation!

James Colligan
Owner
BookVip.com
James@bookvip.com
ID
#1700979 Review #1700979 is a subjective opinion of poster.

Good afternoon. I reserved my holidays with bookvip and I waiting a confirmation. My name it's Floriane Simondon, the date it's 26 April to 3 mai for Two villa holiday Phuket.

Thank you

Bookvip's reply to:

We had so much fun on our trip thanks to bookvip.com

Dear Dorie,

Thank you so much!

I am pleased that you enjoyed your vacation.

We work very hard to ensure that each and every customer is aware of how valuable
they are to BookVIP.

We look forward to hearing from you when you are ready to book your next vacation!

James Colligan
Owner
BookVip.com
James@bookvip.com
ID
#1700049 Review #1700049 is a subjective opinion of poster.
Pros
  • Vacation spots
  • Prices
Cons
  • There was nothing we did not like
Reason of review
Fair pricing

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
We had so much fun on our trip thanks to bookvip.com

We was able to save money using bookvip.com the amount was about 700 dollars. Me and my husband was able to enjoy the site’s and the pool our room was very nice we would use bookvip again for our next trip