BookVIP's reply to:

The VIP representative cancelled us because of my husbands age.

Hello,

Thank you for your feedback.

It is unfortunate that you were not able to visit the Omni Cancun Resort for your vacation. It is the participating resort provider who sets forth the eligibility requirements - not BookVIP.

Your reservation was cancelled and refunded in full as soon as it was discovered that you were not eligible for the promotion.

Although you were not eligible for that specific promotion, we offer many other vacation packages for which your ages would not be an issue.

Please feel free to call 888.849.8450 if you would like to book another vacation with us and a highly-trained representative will be happy to assist you.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
author's review
ID
#1919096 Review #1919096 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer

I was so disappointed when I called in to pick my dates for my future travel to Omni Cancun Resort. I had booked this 6 weeks ago and paid the stay in full.

I was fully aware that we both had to go (married) and attend a 120 minute promotion to possibly buy into what they were offering for travelers. I answered all questions correctly except when they asked me our age and I informed them I was 60 and my husband was 71 they told me we didnt qualify and had to cancel our reservation.

Isnt this age discrimination? So disappointed.

User's recommendation: Ask all these questions in advance. Good thing I had not bought plane tickets.

Helpful 0 Not helpful 0
Report
BookVIP's reply to:

Not satisfied

Hello Michael,

Although your reservation at the Hyatt was cancelled by the participating resort provider due to the COVID-19 pandemic, you have been provided with a 36-month extension of time to book your next vacation (at any resort on our website for which you are eligible).

BookVIP does not have information regarding any resort change, as your reservation was and still reflects the Hyatt.

Please be reminded that you will also receive a Free $300 Hotel Savings Card when you book your next vacation.

We look forward to hearing from you at 888.845.0602 when you are ready to plan your next vacation.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
author's review
ID
#1905354 Review #1905354 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Booked a stay in a Hyatt in Savannah, paid for it, then they changed the hotel to a small boutique hotel stating they were no longer affiliated with Hyatt.Then due to the corona virus they cancelled my stay but refuse to refund me. Now they say I must stay with them again or lose my money and all of a sudden are promoting the Hyatt again. I do not trust this company and certainly would not recommend them.

User's recommendation: look elsewhere.

Helpful 1 Not helpful 0
Report

We will definitely do it again

BookVIP - We will definitely do it again
We are having our family vacation here at paradise Cancun. The name of the hotel is Krystal Resort and it’s a beautiful place. We have really nice swimming pools here and the beach is great. We’ve been having great food. All our booking was done through Bookvip.com and we had a great experience. When we got here everything was ready for us and we really loved the experience we had with them.
View full review
Helpful 0 Not helpful 0
Report
Testimonial

BookVIP is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1977029 Review #1977029 is a subjective opinion of poster.
Location
Kharkiv, Kharkiv

I saved a whole lot of money using Bookvip

I saved a whole lot of money using Bookvip
I’m in Cabo San Lucas staying at the Villa del Palmar Resort on a Bookvip.com vacation. I’m having a great time. Lovely weather, lovely place, lovely amenities. I saved easily a $1000 on my five night stay here. It’s right on the beach, a swimable beach which is important. The food is great and the people are great. Bookvip took care of the whole thing.
View full review
Helpful 0 Not helpful 0
Report
Testimonial

BookVIP is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1977031 Review #1977031 is a subjective opinion of poster.
Location
Kharkiv, Kharkiv
BookVIP's reply to:

BookVIP - Deceptive Advertisement and Website

Dear Mr. Schnedecker

Thank you for your feedback. All of our vacation packages are promoted as first-time visitor promotions that require a resort preview. Our resort partners are subsidizing the rates for folks who meet certain demographics and agree to attend a no-obligation fun and informative preview of the benefits of membership of the participating resort. All reservations must speak to one of our representatives to ensure that the travelers are eligible and have agreed to all terms and conditions which are visible on each of the offer landing pages. You mention that you did not purchase from us, if you had, you would have discovered that prior to booking dates and charging you, we would have made sure you were aware of 100% of the details and had you agree both verbally and in writing to all of the terms. We are very proud that we have tens of thousands of written testimonials from extremely happy travelers and more video testimonials than any other travel website in the world with over 25,000 happy on property video reviews.
Thank you again for your opinion, if you reconsider and think 90 minutes of your time is worth savings of as much as 83% off of retail which can amount to way over $1000 in many cases then you may want to Book your next amazing vacation with our company.
Warm Regards
Marco Torres
author's review
ID
#1863601 Review #1863601 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Update by user May 10, 2020

Dear Mr Torres,Appreciate the explanation of what lies beneath the appealing advertisement, but I was already briefed this on the phone. Unfortunately you do not address the root problem— deception.

I spent a good deal of time weeding through the choices of a vacation to Orlando unnecessarily since I had no intention— and by the way, would not even “qualify” — to purchase a hotel stay that included a sales pitch for some sort of timeshare arrangement.

I was informed being upfront was not an option. Making it blatantly obvious to potential vacationers that a significant discount was in exchange for a timeshare pitch is not something your company is interested in— I get it; but it is what it is: deceptive.(I also note you’ve “outed” me— nice touch :( )

Original review posted by user Apr 10, 2020

As I stated to the very nice and patient customer service representative, your company deals is selling timeshares but it is not readily apparent to the customer. Facebook knew I was searching for a vacation, so I was given your advertisement that does not state you are a timeshare seller.

Although I wasn't interested in that particular advertised vacation, I did do a search for a vacation location I was contemplating on your website.

Your website looks similar in structure to any other hotel/vacation selling website. One is hard-pressed to get that distinction from the onset and I feel it is very deceptive and quite frankly: dishonest.

User's recommendation: If you are amicable to participating in a timeshare sales pitch in exchange for discounted accommodations, then fine. Just be aware that is what will be required to get the discount.

Helpful 0 Not helpful 0
Report

We saved about $3,400.00

BookVIP - We saved about $3,400.00
We’ve been at Secrets in Los Cabos for six nights, seven days. We’ve had an incredible time. We used Bookvip.com and if we had paid for the trip it would have cost us $4,500 and it only cost us $1,200 for six night, seven days at a five star resort. This is a beautiful place. The food is phenomenal. We did deep sea fishing and a sunset cruise. We recommend Bookvip.com highly.
View full review
Helpful 0 Not helpful 0
Report
Testimonial

BookVIP is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1977034 Review #1977034 is a subjective opinion of poster.
Location
Kharkiv, Kharkiv

We saved $1,500.00

BookVIP - We saved $1,500.00
Thanks to Bookvip.com I was able to bring my wife to Cancun, Mexico. No hidden fees, straight up cost what it was. If you want to find a trip you can afford, go to Bookvip.com.
View full review
Helpful 0 Not helpful 0
Report
Testimonial

BookVIP is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1977036 Review #1977036 is a subjective opinion of poster.
Location
Kharkiv, Kharkiv
BookVIP's reply to:

To cancel for coronavirus

Dear Dina,

I am pleased that upon your conversation with one of our representatives, you have been provided with an extension of time for 36-months to enjoying your much-deserved vacation!

We look forward to helping you with all of your future travel plans.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
author's review
ID
#1840995 Review #1840995 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

For june but there is a coronavirus going around and thats the only time i can travel so i would like full refund please 904994**** or edwardsdina4@***.com

User's recommendation: Maybe.

Helpful 0 Not helpful 0
Report

Bookvip saved us over $2,000.00

Bookvip saved us over $2,000.00
My 45th birthday was epic. The resort, the food, the people and of course, the booze was the bomb.com. All you have to do is call Bookvip. The rest is up to them. I don’t usually do reviews but I owe Bookvip a true One Love from the Lowreys. I will definitely use Bookvip for all my future stays. It is well worth the money.
View full review
Helpful 0 Not helpful 0
Report
Testimonial

BookVIP is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1977039 Review #1977039 is a subjective opinion of poster.
Location
Kharkiv, Kharkiv

We saved hundreds of dollars

BookVIP - We saved hundreds of dollars
Thank you Bookvip for giving us the vacation of a lifetime. We snorkeled and enjoyed great food and a lazy river. Thanks Bookvip.
View full review
Helpful 0 Not helpful 0
Report
Testimonial

BookVIP is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1977038 Review #1977038 is a subjective opinion of poster.
Location
Kharkiv, Kharkiv
BookVIP's reply to:

Miscommunication

Dear Jasmine,

Above all else, providing excellent customer service is our main goal. We apologize for any confusion surrounding your reservation.

The promotion you booked is for 2 adults and 2 children, 12 years old and under. Currently, you are the only person listed on your reservation – no guests are reflected.

The third adult is welcome to book their own promotional package for this resort, based on eligibility and availability.

Please be sure to contact us in order to update your reservation with your guest(s) information.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
author's review
ID
#1813542 Review #1813542 is a subjective opinion of poster.
Loss
$300
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Given wrong info via email & over the phone! My reservations are approaching & I have 2 people that have purchased flights and just learned one can not come only 2 adults and 2 children are allowed but I have 3 adults.

I was told via phone that 4 adults could come now Im being told that 3 cant. There is no attempt to resolve the issue not even an apology.

I was given the number to the resort and told to call them but the number provided was disconnected. Ive never experienced anything like this.

User's recommendation: RUN.

Helpful 0 Not helpful 0
Report

We’ve loved the resort

BookVIP - We’ve loved the resort
We are at the Villa del Palmar resort in Los Cabos. We’ve had a great time, a wonderful time. We’ve made such great memories. We’ve loved the resort. It’s wonderful, the staff is great, the entertainment is awesome and it’s been very peaceful and relaxing. We especially loved our sunrise breakfast on the beach watching the whales and we loved our dinner cruise. We booked through Bookvip and it was easy and we saved over $1,000.00.
View full review
Helpful 0 Not helpful 0
Report
Testimonial

BookVIP is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1977041 Review #1977041 is a subjective opinion of poster.
Location
Kharkiv, Kharkiv

We saved about $2,500.00

We’re at this beautiful resort, Dreams in Los Cabos. Thanks to Bookvip.com saved about $2,500.00 and got to stay at this amazing resort. All you can eat, all you can drink, ocean view rooms. We’ve had an amazing time.
View full review
Helpful 0 Not helpful 0
Report
Testimonial

BookVIP is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1977042 Review #1977042 is a subjective opinion of poster.
Location
Kharkiv, Kharkiv

We can snorkel right off the beach

BookVIP - We can snorkel right off the beach
We absolutely love our resort. We are at Secrets in Cozumel, Mexico. The food is great, the beach is absolutely gorgeous. We can snorkel right off the beach, just walk out and snorkel. The food is really, really good. It’s a nice romantic resort. We booked with Bookvip.com and we saved about $2,500.00 booking through Bookvip so I would definitely to book there. It’s definitely not a scam. It’s easy and this resort is absolutely beautiful.
View full review
Helpful 0 Not helpful 0
Report
Testimonial

BookVIP is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1977045 Review #1977045 is a subjective opinion of poster.
Location
Kharkiv, Kharkiv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Booking vip

I was not informed about the deal I was told 199 for 3 nights and was told the price was going to be way more
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#1782724 Review #1782724 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$199
Preferred solution
Full refund