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Mario Vega, Sales Director at Krystal Cancun thanks BookVIP for thousands of happy travelers have sent to Krystal Resort over last 8 years
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#1012625
Bookvip's reply to:

Dear Marlena, Thank you for the opportunity to address your concerns. I would like to apologize for any inconvenience and stress resulting from the manner of communication provided by our Customer Service agents. It is disappointing that you were not eligible for the...
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#1009807
Bookvip's reply to:

Resolved

Dear Courtney, Thank you so much! I am pleased that we were able to speak with you and resolve your concerns. We work very hard to ensure that each and every customer is aware of how valuable they are to BookVIP. We look forward to hearing from you when you are ready...
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#1001222
Bookvip's reply to:

Dear Shanjonae, Thank you for sharing your experience. Above all else, providing excellent customer service is our main goal and all of our customer service agents are highly-trained and qualified. We apologize for any stress caused by the manner of communication of...
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#998099
Bookvip's reply to:

Dear Heidi, Thank you for sharing your experience with us. We appreciate all feedback. Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% from the retail rate because the resort is subsidizing the room in exchange for...
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#995269
Bookvip's reply to:

Hello Angular, We appreciate the opportunity to address your comments. All promotional packages are based on availability and we encourage all our customers to call us as soon as they know their book dates especially during peak/holiday season Because each and every...
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#994289
Dear Jana, We appreciate your feedback and the opportunity to address your concerns. BookVIP is absolutely not a scam. The discounted, 1st-time visitor promotional vacation packages offered on our website are sponsored by the participating resort provider. Because the...
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Thank you for sharing your experience. We appreciate hearing from satisfied customers such as yourself and we look forward to helping you plan your next vacation. BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers...
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#991754
When my wife and I arrived at Villa del palmar, Edgar was there and ready to help up check in and find our room. The room was very clean and in good standing order. We didn't spend a lot of time in the room other than to sleep. The pools are great, and we really...
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#992357
Just returned from a week at the secrets royal beach. Had an outstanding time. Great food,service and staff. The best employee of our entire week was at the beach. Our beach bar server Leonebis did an outstanding job. We never waited for a drink. He was there all the...
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#992359