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Bookvip's reply to:

Dear Billie, We find it amazing yet not surprising how some consumers today will look to blame anyone and everyone other than themselves and look to complain and or demand a refund. You called to cancel your reservation two (2) days AFTER your scheduled check-in date....
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#1020186
Dear Spencer, We appreciate the opportunity to address your comments. First and foremost, after we investigated your claims and spoke to you regarding the issues you later retracted and we are able to resolve. Your claim that we misrepresented the all-inclusive and...
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#1020131
Bookvip's reply to:

Dear Dane, We appreciate the opportunity to address your concerns. First and foremost, please note that as a result of our supervisor’s attempts to help you PRIOR to your posting, you have received a full refund. We were a bit surprised to see your review since you had...
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#1015409
Chad Lynch, Marketing Director for the Villa del Palmar expresses gratitude to BookVIP for 8 years of sending thousands of vacationers to their resorts in Cabo, Cancun, Puerto Vallarta and Loreto
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#1013078
Dear Lisa, We appreciate the opportunity to address your comments. First and foremost, I would like to apologize for any inconvenience and stress resulting from the manner of communication provided by our Customer Service agents. As the fastest growing travel company...
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#1012246
Dear Donita, Thank you for sharing your experience with us. We appreciate all feedback. We are sorry that your travel dates could not be accommodated by the Orlando resort you choose and that you were not interested in visiting any other resort in the area that had...
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I didn't like
  • Bait and switch
  • Deceptiveness of the company and customer service agents
  • Phone communication was poor due to english barrier
#1012194
As far as a family resort goes, this place will not disappoint!! We had come here 2 yrs ago and had a wonderful time. We were so happy with the addition of a water park for big kids and it was a blast! One out favorite parts of this resort is the fact that you are...
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#1012624
Mario Vega, Sales Director at Krystal Cancun thanks BookVIP for thousands of happy travelers have sent to Krystal Resort over last 8 years
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#1012625
Bookvip's reply to:

Dear Marlena, Thank you for the opportunity to address your concerns. I would like to apologize for any inconvenience and stress resulting from the manner of communication provided by our Customer Service agents. It is disappointing that you were not eligible for the...
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#1009807
Bookvip's reply to:

Resolved

Dear Courtney, Thank you so much! I am pleased that we were able to speak with you and resolve your concerns. We work very hard to ensure that each and every customer is aware of how valuable they are to BookVIP. We look forward to hearing from you when you are ready...
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#1001222