Reply by Bookvip

Dear Andrea,

Thank you for sharing your experience with us.

First and foremost, please be reminded that you were refunded within 24-hours of the resort notification that they would be unable to honor your travel dates due to the resort’s internal allotment issues.

As you can imagine, these promotions sell like hotcakes and as a result, every once in awhile, the participating resort discovers that the rooms have been over-booked. Therefore, the reservations are honored on a first-come, first-serve basis.

BookVIP, as the booking company, is then put in the uncomfortable position of bearing the bad-news to the guests.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world!

James Colligan
Owner / Resort Vacations International
Crosslake, Minnesota

I am very disappointed in bookvip. I booked a vacation to the Wisconsin Dells on June 17, with confirmation number.

I followed instructions, responded to the email and was charged for my vacation. July 3 I received an email telling me to call bookvip. Spent 37 minutes on hold only to be informed they overbooked and my trip was cancelled. Nothing could be done to fix it and nothing could offered commensuarte.

I had to book a shorter stay at three times the price in a different hotel. I would have expected some additional compensation along with my refund.

The phone representative didn't seem to care about how dissatisfied I am. I would NEVER try using this site again and will certainly tell

my friends to avoid it as well.

Reason of review: Poor customer service.

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