Reply by Bookvip

We appreciate your feedback.

All of our special promotional packages are based on availability and meeting eligibility requirements – even free vacations.

You originally booked a 1-bedroom unit and later called to book a 2-bedroom unit, which unfortunately was not available on your preferred travel dates. After your vacation at a Westgate resort, you uploaded your video and called to book another vacation at a Westgate resort, which is not allowed. These are “first-time” visitor promotions and, as stated above, eligibility requirements do apply.

Please be reminded that you have until March 22, 2018 to use your free vacation at a non-Westgate resort in Orlando, Las Vegas, or Myrtle Beach.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site

James Colligan
Owner Vacations International

You guys are a nightmare to deal with. We booked last April and went on vacation.

Booked then a 3BR and it was cancelled and rebooked to a 2BR while I was on the phone. Now today we book a reservation and awhile later it's no longer available. Your business model is awful. We're trying to use the free vacation for doing 30 second video.

Your email says I can use it at any Westgate Resort. Well that's a lie because we've stayed at a WG last April. At this point I'd rather spend my money than take your free vacation and we'll go elsewhere.

As I told your rep and now you. Take your free vacation and shove it up your as$

Mike Sharrah

Product or Service Mentioned: Bookvip Vacation Package Booking.

Reason of review: Not as described.

Monetary Loss: $100000.

Preferred solution: Let the company propose a solution.

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