For Owners of BookVip: i would like to ask what kind business are you running? Scam or legit?
I reserved 3 night at Westgate resort, orlando for a very good price thru you, however when i called directly to the westgate i was advice that they are not affiliated with you and you guys are a brokers.
Therefore they will not guaranty your reservations and it is possible that i will be paying much more if the rooms are not available. I then booked a room directly with the resort. After that i called you to cancel my reservation. Representative said no problem and adviced me that somebody from the cancelation department will be calling me which i had no idea why.
Well now i know. My card was charged the same day when i make a reservation without even a booking confirmation. So it was friday 28 april 2018, today 30th i called and have a same story " someone will call you" well i called them and was told that my card was charged full amount and its not refundable since i did not buy a tripguard $55 worth of insurance.
How come you sell something that the receiving hotel does not guarantee? I would like to get my refund back since i booked directly thru the hotel and since your reservation isnt a guarantee.
Product or Service Mentioned: Bookvip Vacation Package Booking.
Reason of review: Return, Exchange or Cancellation Policy.