Reply by Bookvip

Thank you for your valuable feedback. We adddressed this concern with Westgate as we are their exclusive online provider of first time visitor promotional packages. There staff are commission sales people. Additionally, a management member of their team reached out to all. All of our packages are 100% guaranteed once your dates are confirmed. In the last 8 years, we have sent over 200,000 families to the Westgate resorts in Orlando, Myrtle Beach, Gatlinburg, Park City and Las Vegas

BookVIP is the largest provider of first time vistor promotional packages in the world. The reason you can save up to 80% off the retail rate is because the resorts are sponsoring the discount in exchange for meeting the elgibility requirements and attending no obligation the resort preview. All the eligiblity requirements are listed at the bottom of each special offer web page. The only issues we have is when some customer's try to circumvent's the resort's eligiblity requirement's as naturally everyone wants to save up to 80%. We have over 3.8 Million followers on Facebook, sent over 100,000 families on vacation this year and have over 26,000 customer video reviews saying we are the best. http://bookvip.com/sitereviews.

Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 80% Off
https://youtu.be/8xvEe7L3v4E
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For Owners of BookVip: i would like to ask what kind business are you running? Scam or legit?

I reserved 3 night at Westgate resort, orlando for a very good price thru you, however when i called directly to the westgate i was advice that they are not affiliated with you and you guys are a brokers.

Therefore they will not guaranty your reservations and it is possible that i will be paying much more if the rooms are not available. I then booked a room directly with the resort. After that i called you to cancel my reservation. Representative said no problem and adviced me that somebody from the cancelation department will be calling me which i had no idea why.

Well now i know. My card was charged the same day when i make a reservation without even a booking confirmation. So it was friday 28 april 2018, today 30th i called and have a same story " someone will call you" well i called them and was told that my card was charged full amount and its not refundable since i did not buy a tripguard $55 worth of insurance.

How come you sell something that the receiving hotel does not guarantee? I would like to get my refund back since i booked directly thru the hotel and since your reservation isnt a guarantee.

Review about: Bookvip Vacation Package Booking.

Reason of review: Return, Exchange or Cancellation Policy.

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