Reply by Bookvip May 25, 2016

Mr. Beckley

Thank you for your valuable feedback. As the owner of BookVIP, I am definitely proud of the fact we sent over 100,000 customers on vacations last year and have more customer video reviews than any other travel site. There is no "front" BookVIP.com is a simply better web site name than Resortvacationsinternational which is why we have over 2 Million Likes on Facebook. However, I understand as one of the fastest growing travel companies we are not perfect and it must also be understood that since our packages are up to 70% off the discounted rate that some customers try to circumvent the resort's eligibility requirements as the resorts are subsidizing the cost of the vacation in exchange for meeting their qualifications and agreeing to 90 minute resort preview. We go over all the requirement's on the phone and have each customer sign electronically before ever processing the charge. I do see the resort made numerous attempts to contact you to verify the reservation for you and the one for Deborah Jackson.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Author's
Louisville, Kentucky
1.3K views 0 comments
Resolved

BookVIP.com is a scam!

Don't be fooled by these scam artists. Go to BBB and TripAdvisor and look up the horrible reviews and massive number of complaints. They've been able to maintain their A rating because they've "responded" to every complaint filed with the BBB. But, you should consider the quantity of complaints. 150 "closed" complaints within 12 months, not counting "open" complaints. They don't even operate under their true business name, and their address is a PO Box in Natchitoches, Louisiana.

BookVIP.com is a front for a company named: Resort Vacations International. It took me a lot of research to uncover this. Try looking at RVI's website... what a joke. These scumbags scammed my wife and I out of $500 for a reservation we tried to get a refund for 2 months prior to the reservation dates, and now they are attempting to charge my bank account for another $500 for an additional reservation that was never confirmed, nor approved.

We lost our original $500 because their refund policy is good for 3 or 7 days from booking. They want the entire fee up front using some b/s about how space is limited and you need to pay up front, far in advance to secure your spot. READ THE FINE PRINT! And, make sure you research *** like this BEFORE you get taken.

This is all a scam to sell time shares. Read the complaints on Better Business Bureau. I already filed mine. There are hundreds. People who couldn't get refunds or had their reservations/resorts switched, and even rescheduled, at the last minute after paying for airfare, etc, etc.

Remember, if it sounds too good to be true, well... that's because you're getting scammed my friend. Don't let these bastards rip you (or anyone you know) off too! They got us.

Review about: Hotel Reservation.

Review #849815 is a subjective opinion of a user.

1.0
Value for money
Number of Destinations
Discounts and Special Offers
Price Affordability
Staff
Website
Insurance Quality
Customer service
Product or Service Quality
Additional Fees
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Bookvip Room Booking
Reason of Review / Monetary Loss Problems with payment / $496
Preferred solution Full refund

Had an Experience with Bookvip?

Write a review