I booked a hotel reservation with bookvip. During the booking process they asked for my annual salary.
I then found out it was a timeshare deal. But ok, I told them how much I'm make. They took the money from my account. The day I was to check in the hotel calls me and tells me I do not qualify due to my salary - it was too low.
I called bookvip to request a refund and was told there would be a $150 penalty taken from my money because I did not cancel in 7 days of the booking. Even though they knew how much I made they made the reservation knowing I would not qualify and then keep my money. They have ruined my vacation. Now I do not have enough money to pay for a hotel.
Thank you bookvip for being jerks. Oh, and do not ask for a supervisor, they are either in training or too busy to talk to you. I ask 3different times. This is the worst company to do busy with.
Poor customer service (I think they are in India) bac use they speak very poor English. DO NOT DO BUSINESS.
WITH THIS COMPANY? THEY WILL STEAL YOUR MONEY.
Reason of review: Poor customer service.
Monetary Loss: $405.
Preferred solution: Full refund.
I didn't like: Poor customer service, Put on long hold, Illegal practices.