Reply by Bookvip

Mr. Baumgart,

Thank you for your valuable feedback as we take customer issues very seriously. I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as the resort is paying for the cost of discounted vacation. In doing the verification for special promotion to Cabo San Lucas, the resort discovered you had travelled once before to Cabo thus disqualifying you as this is a one time only promotion to this resort. We notified you of this issue and offered you alternative resort which you declined. You were never charged.

A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. As a rapidly growing company we are not always perfect, however, I can be contacted directly at to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Colorado Springs, Colorado

We responded to an all inclusive offer and were joyfully directed through all of the steps to book a reservation. Dates were cleared, all of the requirements were met and thing was a 'GO'.

We even verified that we were eligible even though we have been to the Baja before. After receiving a confirmation notice, with confirmation number, and calling a second time to be absolutely certain that all was good, we made our flight reservations and car rental. The next day we received a call saying that resort would not honor the reservation, BUT, we could still stay in the resort for an additional amount four times the original quote. After spending a lengthy time on the phone with their agent, we agreed that the supervisor, when available, would return our call to discuss the 'what' 'why' and 'where to'.

That was quite some time ago. I sure hope that you didn't find this site for the same reason as us!!

Someone in Miami should check to see if these people have all of the proper business credentials required for a bonified license!!!

Product or Service Mentioned: Bookvip Flight Booking.

Reason of review: Not as described.

Monetary Loss: $960.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review