BookVIP Questions and Answers
We will try to contact this business to get an answer for you.
Secrets Cancun
My husband and I stayed at Secrets Resort in Cancun back in November 2017. We did not book through Bookvip, and we paid full price.
While we were there, we attended a sales presentation and received a $200 spa credit.
Are we still eligible for the discounted price for this same resort if we attend the same presentation again? Thanks!

What penalty will I have if I need to cancel my trip and I didn't get trip guard
If you need to reschedule your vacation, simply give us a call us at 888.845.0602 before June 23, 2019, and we will be happy to cancel the reservation.
You will receive a store credit for the full package price you paid and you will have 12-months from booking to use your credit towards any vacation on our website for which you are eligible.
Thank you for choosing BookVIP.
Enjoy your vacation!
Kind regards,
BookVIP Management Team
Management@bookvip.com
Waiting on customer service to contact us now for 4 hours and yet no one called
My booking
Looking for confirmation and booking #
Age requirement
Over the phone, two representatives said that my husband (42) & myself (28) will be ok to do the promotion. The terms says 30+ for married couples. We make over the annual amount, but don’t want to be charged then canceled later.
Dear Salae, I am pleased that we were able to speak with you and resolve your concerns. We work very hard to ensure that each and every customer is aware of how valuable they are to BookVIP. Enjoy your vacation!
Kind regards,
BookVIP Management Team
Management@bookvip.com
Cancel Membership
I tried to sign up for the 7-day free trial a couple of weeks ago, but their system wouldn't process my card. It said there was an issue and it wouldn't let me sign up for anything.
I have no account or login information to check prices or anything like that. Now there is a charge on my account for the monthly fee of $59.00 and I have never even used the site!
I need a refund and for them to cancel my membership so i am not charged again for something that I've never even used! How do i go about doing this?
Dear Ashley, Thank you for your feedback. We apologize for the login issue you experienced during a system update. We appreciate you bringing to our attention so we were able to immediately resolve the issue to your satisfaction. We work very hard to ensure that each and every customer is aware of how valuable they are to BookVIP. The reason we have over 3.8 Million Facebook Likes, more customer video reviews and have sent over 100,000 people on vacation this year alone, is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate. We look forward to hearing from you when you are ready to book your next vacation!
Kind regards,
BookVIP Management Team
Management@bookvip.com
Use
If I have traveled w book vip in the past, can I book additional trips through your site with the discounts to different destinations.
Are Resort Fees Included?
What is included in your advertised pricing? Are resort fees included?
Are taxes included? Are any duties or other resort charges not included in the price?
I like the pricing I'm seeing, but unfortunately I've been screwed by "free" nights before where suddenly with Taxes and Resort Fees it was getting pretty pricey for a "Free Stay." I can't find where this information I'm asking for, especially resort fees, is disclosed before I"m asked to provide a credit card and make the reservation.
I want to know what my costs will be before paying anyone anything.
Can't sign a blank check or open-ended contract. That being said, I look forward to your reply because at least two of our packages would cover planned vacations.
Do I have to b a part /purchased a time share to book a vacation
Do I have to b part of a time share in order to book a vacation package though u guys???
Dear Jessica,
Thank you for your inquiry.
The promotion offered for Secrets Resort in Cancun is a one-time promotion and is not available for anyone who has ever attended an Unlimited Vacation Club presentation at any of their resorts.
All is not lost, however, because we have many other luxurious vacation packages that you may be interested in. Kindly refer to: https://www.bookvip.com/weeklydeals
Please call the sales line at 888-849-8450 and a highly trained representative will be happy to assist you with any further details for a specific resort and guide you through booking your next vacation with us.
We look forward to hearing from you when you are ready to book your next vacation!
Kind regards,
BookVIP Management Team
Management@bookvip.com