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Secrets Cancun

My husband and I stayed at Secrets Resort in Cancun back in November 2017. We did not book through Bookvip, and we paid full price.

While we were there, we attended a sales presentation and received a $200 spa credit.

Are we still eligible for the discounted price for this same resort if we attend the same presentation again? Thanks!

#19556
1 answer
By Admin on Behalf of the Company #1705392

Dear Jessica,
Thank you for your inquiry.
The promotion offered for Secrets Resort in Cancun is a one-time promotion and is not available for anyone who has ever attended an Unlimited Vacation Club presentation at any of their resorts.
All is not lost, however, because we have many other luxurious vacation packages that you may be interested in. Kindly refer to: https://www.bookvip.com/weeklydeals
Please call the sales line at 888-849-8450 and a highly trained representative will be happy to assist you with any further details for a specific resort and guide you through booking your next vacation with us.
We look forward to hearing from you when you are ready to book your next vacation!

Kind regards,
BookVIP Management Team
Management@bookvip.com
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What penalty will I have if I need to cancel my trip and I didn't get trip guard

#18494
1 answer
By Admin on Behalf of the Company #1682856
Hello Tina,
If you need to reschedule your vacation, simply give us a call us at 888.845.0602 before June 23, 2019, and we will be happy to cancel the reservation.
You will receive a store credit for the full package price you paid and you will have 12-months from booking to use your credit towards any vacation on our website for which you are eligible.
Thank you for choosing BookVIP.
Enjoy your vacation!
Kind regards,
BookVIP Management Team
Management@bookvip.com
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Waiting on customer service to contact us now for 4 hours and yet no one called

Earsie Xrz

Answer #17348
0 answers
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My booking

Looking for confirmation and booking #

#15780
2 answers
#1739786
Type your message i have a email confirming from Booking. VIP my travel to Westgate Branson Woods . They cant find the date or my name . the iternatiy number on my email is 308505* **-*5-19 to 11-18-19
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By Admin on Behalf of the Company #1635177
Dear Karin, We are happy that you received the resort’s confirmation shortly after you posted your review and that you have received same. All reservation details can be accessed under the “My Reservation” tab, which is located at the top of our website. Please feel free to call 888.845.0602 if you have any questions or would like further information concerning your reservation. Thank you for choosing BookVIP. Enjoy your vacation!
Kind regards,
BookVIP Management Team
Management@bookvip.com
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Age requirement

Over the phone, two representatives said that my husband (42) & myself (28) will be ok to do the promotion. The terms says 30+ for married couples. We make over the annual amount, but don’t want to be charged then canceled later.

#15212
1 answer
By Admin on Behalf of the Company #1623258

Dear Salae, I am pleased that we were able to speak with you and resolve your concerns. We work very hard to ensure that each and every customer is aware of how valuable they are to BookVIP. Enjoy your vacation!
Kind regards,
BookVIP Management Team
Management@bookvip.com
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Cancel Membership

I tried to sign up for the 7-day free trial a couple of weeks ago, but their system wouldn't process my card. It said there was an issue and it wouldn't let me sign up for anything.

I have no account or login information to check prices or anything like that. Now there is a charge on my account for the monthly fee of $59.00 and I have never even used the site!

I need a refund and for them to cancel my membership so i am not charged again for something that I've never even used! How do i go about doing this?

#13674
1 answer
By Admin on Behalf of the Company #1596563

Dear Ashley, Thank you for your feedback. We apologize for the login issue you experienced during a system update. We appreciate you bringing to our attention so we were able to immediately resolve the issue to your satisfaction. We work very hard to ensure that each and every customer is aware of how valuable they are to BookVIP. The reason we have over 3.8 Million Facebook Likes, more customer video reviews and have sent over 100,000 people on vacation this year alone, is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate. We look forward to hearing from you when you are ready to book your next vacation!
Kind regards,
BookVIP Management Team
Management@bookvip.com
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Use

Donna S Umd

If I have traveled w book vip in the past, can I book additional trips through your site with the discounts to different destinations.

Answer #10665
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Are Resort Fees Included?

What is included in your advertised pricing? Are resort fees included?

Are taxes included? Are any duties or other resort charges not included in the price?

I like the pricing I'm seeing, but unfortunately I've been screwed by "free" nights before where suddenly with Taxes and Resort Fees it was getting pretty pricey for a "Free Stay." I can't find where this information I'm asking for, especially resort fees, is disclosed before I"m asked to provide a credit card and make the reservation.

I want to know what my costs will be before paying anyone anything.

Can't sign a blank check or open-ended contract. That being said, I look forward to your reply because at least two of our packages would cover planned vacations.

Answer #9625
1 answer
#1574386
Resorts fees and taxes are separate from the booking price. Those fees and taxes are dependent on the days that you stay and the amenities you are provided. You would have to pay those fees regardless of who you booked your stay with. Hope this answer helps!
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Do I have to b a part /purchased a time share to book a vacation

Do I have to b part of a time share in order to book a vacation package though u guys???

#7230
2 answers
By Admin on Behalf of the Company #1448377
Hi Angela,The resort just asks for 90 minutes of your time, one time during your stay to show you the benefits of the resort's frequent travel program. There is no obligation to buy anything and you will save up to 80% on your vacation. BookVIP has over 26,000+ customer video reviews more than any other travel site!
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#1574388
@Admin on Behalf of the Company The presentation is really about 3 hours long but they usually provide you with breakfast or drinks. Of course, they want you to buy a timeshare at their hotel but hey do that when you can travel with BookVIP anywhere in the world for up to 77% off?!
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If I have an urgent issue how do I contact BookVIP about my reservation?

#1611
1 answer
By Admin on Behalf of the Company #1345120
Customer Service can be reached anytime at 888-845-0602 or by emailing management@bookvip.com
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What is your refund policy?

#1610
2 answers
By Admin on Behalf of the Company #1345128
Our Premium Trip Guard Insurance is offered for every purchase. This insurance will allow you to cancel and receive a full refund with no questions asked. However, most decline our insurance because of our flexible rescheduling policies.
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#1863433
@Admin on Behalf of the Company I booked with bookvip.com May 12, 2020– Westgate Smoky Mountain Resorts. A graduation trip and vacation for our family. We needed a cabin that sleeps 6 but we was only able to get a room that’s sleeps 4 people and yes I did voice my concern to the agent which again he told me I could call back to upgrade to the room that sleeps 6 people if not available that I could cancel for free. The agent NEVER ONCE told me the reservation was non refundable. May 13, 2020 I go directly onto Westgate Resorts website and see that they have a room available that sleeps 6 people— so when I call bookvip May 13, 2020 to cancel the reservation I finds out the reservation is non refundable. They offers to change the dates but it doesn’t change the fact that I need a cabin that sleeps 6 people. Now looking at my reservation I notice I have the Trip Guard Insurance but the lady from bookvip.com tells me that only applies if you book without dates. Please explain this to me. I have sent Mr. James Colligan; the owner of bookvip an email asking for a refund but haven’t heard anything back. I feel I should be refunded my whole dollar amount because the agent in fact did lie about the refund policy and it clearly says here in regards to the insurance I should be refunded. Sincerely, Pearlie Kitchen
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What's the "catch"?

#1609
1 answer
By Admin on Behalf of the Company #1345129
You only need to meet the resort's requirements and agree to attend the resort preview to receive the discounted rate. All the Terms & Conditions of the offer are listed at the bottom of each web page as they are slightly different for each. The reason why we have over 3.6 Million facebook Likes, more customer video reviews and over 1 Million packages sold is because we are the worldwide leader in promotional packages - that's our specialty. BookVIP has more customer video testimonials than any travel site - view them here http://www.bookvip.com/sitereviews
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Is airfare included?

#1608
1 answer
By Admin on Behalf of the Company #1345130
Airfare is not included in any of the highly discounted promotions advertised on BookVIP.com. Customers are able to purchase their own airfare at the time and airport most convenient to them.
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Why are the packages so inexpensive?

#1607
1 answer
By Admin on Behalf of the Company #1345131
BookVIP is the largest provider of promotional packages in the world. You can save up to save 70% of the retail rate on the promotional packages because the resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending the resort preview. The only issues we have are when some customers try to circumvent the resort's requirements as naturally, everyone wants to save 70%. Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 70% Off https://youtu.be/8xvEe7L3v4E
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Can multiple reservations be booked at one time?

#1606
1 answer
By Admin on Behalf of the Company #1345132
Our packages may not be used in conjunction with any other promotional offer from our agency, any other company advertising another resort or for use with another vacation ownership week on the same, similar or adjoining arrival and departure dates. This applies to qualified guests, family, and friends traveling at the same time.
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do you have sweepstakes to win

#1460
1 answer
By Admin on Behalf of the Company #1343842
BookVIP. on occasion does offer vacation giveaways, to enter just sign up on our newsletter located at the bottom of the BookVIP.com Home page
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Questions 36
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