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If I have an urgent issue how do I contact BookVIP about my reservation?

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By Admin on Behalf of the Company #1345120
Customer Service can be reached anytime at 888-845-0602 or by emailing management@bookvip.com
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What is your refund policy?

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By Admin on Behalf of the Company #1345128
Our Premium Trip Guard Insurance is offered for every purchase. This insurance will allow you to cancel and receive a full refund with no questions asked. However, most decline our insurance because of our flexible rescheduling policies.
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#1863433
@Admin on Behalf of the Company I booked with bookvip.com May 12, 2020– Westgate Smoky Mountain Resorts. A graduation trip and vacation for our family. We needed a cabin that sleeps 6 but we was only able to get a room that’s sleeps 4 people and yes I did voice my concern to the agent which again he told me I could call back to upgrade to the room that sleeps 6 people if not available that I could cancel for free. The agent NEVER ONCE told me the reservation was non refundable. May 13, 2020 I go directly onto Westgate Resorts website and see that they have a room available that sleeps 6 people— so when I call bookvip May 13, 2020 to cancel the reservation I finds out the reservation is non refundable. They offers to change the dates but it doesn’t change the fact that I need a cabin that sleeps 6 people. Now looking at my reservation I notice I have the Trip Guard Insurance but the lady from bookvip.com tells me that only applies if you book without dates. Please explain this to me. I have sent Mr. James Colligan; the owner of bookvip an email asking for a refund but haven’t heard anything back. I feel I should be refunded my whole dollar amount because the agent in fact did lie about the refund policy and it clearly says here in regards to the insurance I should be refunded. Sincerely, Pearlie Kitchen
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What's the "catch"?

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By Admin on Behalf of the Company #1345129
You only need to meet the resort's requirements and agree to attend the resort preview to receive the discounted rate. All the Terms & Conditions of the offer are listed at the bottom of each web page as they are slightly different for each. The reason why we have over 3.6 Million facebook Likes, more customer video reviews and over 1 Million packages sold is because we are the worldwide leader in promotional packages - that's our specialty. BookVIP has more customer video testimonials than any travel site - view them here http://www.bookvip.com/sitereviews
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Is airfare included?

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By Admin on Behalf of the Company #1345130
Airfare is not included in any of the highly discounted promotions advertised on BookVIP.com. Customers are able to purchase their own airfare at the time and airport most convenient to them.
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Why are the packages so inexpensive?

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By Admin on Behalf of the Company #1345131
BookVIP is the largest provider of promotional packages in the world. You can save up to save 70% of the retail rate on the promotional packages because the resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending the resort preview. The only issues we have are when some customers try to circumvent the resort's requirements as naturally, everyone wants to save 70%. Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 70% Off https://youtu.be/8xvEe7L3v4E
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Can multiple reservations be booked at one time?

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By Admin on Behalf of the Company #1345132
Our packages may not be used in conjunction with any other promotional offer from our agency, any other company advertising another resort or for use with another vacation ownership week on the same, similar or adjoining arrival and departure dates. This applies to qualified guests, family, and friends traveling at the same time.
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do you have sweepstakes to win

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By Admin on Behalf of the Company #1343842
BookVIP. on occasion does offer vacation giveaways, to enter just sign up on our newsletter located at the bottom of the BookVIP.com Home page
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