BookVIP Questions and Answers

I got a $200 gift card to you guys, but don’t need it and would appreciate the cash instead. Can I email it you ?I got a gift card that I won in a give away from Randy Robins on Facebook and already booked my vacation and don’t need it anymore.
I thought I was going to get a check in the mail not a gift card. I would appreciate the check much better instead of the gift card.
How can I get a refund?I was originally told I would need to attend a 90 min presentation but when I talked to the actual resort, it increased to 90 min presentation + Breakfast with a sales person + travel to and from the resort (20 each way). Can you please help me get a refund from VIP.
The resort has issued a refund for their part but VIP has not. Please help.
Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
Refund.
Change of plans. Can I get a refund please Thank you
Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
How can I use a credit I have?,,,.
I attended Desert Oasis in Plam Springs in December 2020. I was informed that I would have a $300 credit to use toward a future trip.
I called this week to book a trip and I was informed my information is nkt.in computer but, I have a charge as proof from my bank with vIP TRAVEL BOOKINGS FOR $233.82 12Q3/2020.
WHAT IS GOING ON?????? Do I have to call the resort to request a receipt???
Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
How can I get my refund?I just accepted a job offer. Which is going to take up se time as I need to get moved to a different state.
Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
How do I get a refund.
I jumped the gun and now my Husband and I are unfortunately separating so I will not be able to take a vacation together so this is literally recent information how do I get my refund please and thank you
Kind regards,
BookVIP Management Team
Management@bookvip.com
I would like a refund please.
I made a booking today with a deposit of $99 with the total amount of $615 dollars. I would like a refund please.
Kind regards,
BookVIP Management Team
Management@bookvip.com
How can I get a refund?We called recently to book and there were no dates available that would work for us. I'd like a refund.
Kind regards,
BookVIP Management Team
Management@bookvip.com
Can I visit two different owned resorts?I purchased a bookvip vacation to Breathless in Cancun (an AM Resort) but am now interested in visiting a non-AM resort such as Le Blanc (which is a palace resort) but still on bookvip. Am I eligible to purchase?
Thank you for your inquiry.
Unfortunately, we have not been able to reach you to answer your question and assist you.
You are welcome to book any resort on our website for which you are eligible that is not an AM resort.
All you need to do is call 888.845.0602, and one of our expert representatives will be happy to assist you in booking your next fabulous vacation.
We look forward to hearing from you!
Kind regards,
BookVIP Management Team
Management@bookvip.com
Cancel reservation and get refund.
I would like to cancel my reservation made today 11/17 and get a refund for the $396 and $99 charges on my credit card.
Although we were unable to reach you upon receipt of your review, we have cancelled your reservation as requested.
Please be advised that the $99 charge you reference was voided. You will receive an email from finance@bookvip.com with your Refund ID for the $396.
Depending on your financial provider you will receive your refund in 3-5 business days.
Please call 888.845.0602 if you have any questions or would like more information.
Kind regards,
BookVIP Management Team
Management@bookvip.com
Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com