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Refund

Change of plans. Can I get a refund please Thank you

1 answer
By Admin on Behalf of the Company #2012646
Dear Pamela,

  • Upon receipt of your request, you were promptly contacted by a representative and your on-line booking was cancelled and refunded in full.
  • We look forward to hearing from you when you are ready to book your next fabulous vacation.

  • Kind regards,
  • James Colligan
  • Owner
  • BookVip.com
  • James@bookvip.com
  • View
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    How can I use a credit I have?,,,

    I attended Desert Oasis in Plam Springs in December 2020. I was informed that I would have a $300 credit to use toward a future trip.

    I called this week to book a trip and I was informed my information is nkt.in computer but, I have a charge as proof from my bank with vIP TRAVEL BOOKINGS FOR $233.82 12Q3/2020.

    WHAT IS GOING ON?????? Do I have to call the resort to request a receipt???

    1 answer
    By Admin on Behalf of the Company #2007488
    Dear Shelli,

  • I am pleased that upon receipt of your review, a sales representative contacted you and you will soon be enjoying your much-deserved vacation!

  • We look forward to helping you with all of your future travel plans.

  • Kind regards,
  • James Colligan
  • Owner
  • BookVip.com
  • James@bookvip.com
  • View

    How can I get my refund?

    I just accepted a job offer. Which is going to take up se time as I need to get moved to a different state.

    1 answer
    By Admin on Behalf of the Company #2002939
    Dear Mischa,

  • Upon receipt of your request, your reservation was cancelled and your refund was processed.

  • We look forward to helping you when you are ready to take that much-deserved vacation!

  • Thank you.

  • Kind regards,
  • James Colligan
  • Owner
  • BookVip.com
  • James@bookvip.com
  • View

    How do I get a refund

    I jumped the gun and now my Husband and I are unfortunately separating so I will not be able to take a vacation together so this is literally recent information how do I get my refund please and thank you

    1 answer
    By Admin on Behalf of the Company #1999941
    Dear Jennifer,

  • Upon receipt of your request, your reservation was cancelled and your refund was processed.

  • We look forward to helping you when you are ready to take that much-deserved vacation!

  • Thank you.

  • Kind regards,
  • James Colligan
  • Owner BookVip.com
  • James@bookvip.com
  • View

    I would like a refund please

    I made a booking today with a deposit of $99 with the total amount of $615 dollars. I would like a refund please.

    1 answer
    By Admin on Behalf of the Company #1993227
    Dear Siobhan,

  • Upon receipt of your request, your reservation was cancelled and your refund was processed. We look forward to helping you when you are ready to take that much-deserved vacation! Thank you.

  • Kind regards,
    James Colligan
    Owner
    BookVip.com
    James@bookvip.com

  • View

    How can I get a refund?

    We called recently to book and there were no dates available that would work for us. I'd like a refund.

    1 answer
    By Admin on Behalf of the Company #1988923
    Dear Adam,

  • Upon receipt of your review, you were promptly refunded in full for your cancelled reservation. We look forward to hearing from you when you are ready to book your next fabulous vacation.

  • Kind regards,
  • James Colligan
  • Owner BookVip.com
  • James@bookvip.com
    View

    Can I visit two different owned resorts?

    I purchased a bookvip vacation to Breathless in Cancun (an AM Resort) but am now interested in visiting a non-AM resort such as Le Blanc (which is a palace resort) but still on bookvip. Am I eligible to purchase?

    1 answer
    By Admin on Behalf of the Company #1981789
    Dear Latronda,

    Thank you for your inquiry.

    Unfortunately, we have not been able to reach you to answer your question and assist you.

    You are welcome to book any resort on our website for which you are eligible that is not an AM resort.

    All you need to do is call 888.845.0602, and one of our expert representatives will be happy to assist you in booking your next fabulous vacation.

    We look forward to hearing from you!

    Kind regards,
    James Colligan
    Owner BookVip.com
    James@bookvip.com
    View

    Cancel reservation and get refund

    I would like to cancel my reservation made today 11/17 and get a refund for the $396 and $99 charges on my credit card.

    1 answer
    Bookvip Response #1953849
    Dear Mary,

    Although we were unable to reach you upon receipt of your review, we have cancelled your reservation as requested.

    Please be advised that the $99 charge you reference was voided. You will receive an email from finance@bookvip.com with your Refund ID for the $396.

    Depending on your financial provider you will receive your refund in 3-5 business days.
    Please call 888.845.0602 if you have any questions or would like more information.

    Kind regards,
    James Colligan
    Owner BookVip.com J
    ames@bookvip.com
    View

    how can I get a refund

    I recently purchased the omni cancun resort package and need to cancel, my wife was just diagnosed with cancer and I can no longer do it financially

    1 answer
    By Admin on Behalf of the Company #1906569
    Hello Michael,

  • Please be reminded that your vacation package was cancelled and refunded on 8/4/2020 promptly upon receipt of your email request to our management department.

  • You will receive your refund within 3-5 business days depending on your financial provider.

  • Best wishes to you and your wife during this trying time.

  • James Colligan
  • Owner
  • BookVIP.com
  • James@bookvip.com
  • View

    bookvipplus.com cancellation of membership

    how do I cancel this membership? there are no phone #'s on the website and no way to cancel my subscription.

    1 answer
    By Admin on Behalf of the Company #1850185
    Dear Rob Holtzman

  • Thank you for your question. We are sorry to see you want to cancel your membership to BookVIPPlus. I have replied to your question privately and have canceled your membership as per your request. But to address the question on the home login page of BookVIPPlus there is a link that says if you need support tell us about it. All you have to do is click on that link and let us know how we can help you which would include requesting to cancel your subscription.

  • Warm regards
    Marco Torres
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    How can i get my refund?

    I have activated a certificate and paid USD 85 for the taxes. I wasn't able to get the dates with the selected resort hence I would request a refund.

    1 answer
    By Admin on Behalf of the Company #1824355
    Hello Leroy,

  • Your certificate has been cancelled as requested.

  • You will receive an email from finance@bookvip.com with your Refund ID. Depending on your financial provider you will receive your refund in 3-5 business days.

    Please call 888.845.0602 if you have any questions or would like further information.

    Thank you.

    James Colligan
    Owner BookVIP.com
    James@bookvip.com
    View

    Secrets Cancun

    My husband and I stayed at Secrets Resort in Cancun back in November 2017. We did not book through Bookvip, and we paid full price.

    While we were there, we attended a sales presentation and received a $200 spa credit.

    Are we still eligible for the discounted price for this same resort if we attend the same presentation again? Thanks!

    1 answer
    By Admin on Behalf of the Company #1705392

    Dear Jessica, 

    Thank you for your inquiry. 

    The promotion offered for Secrets Resort in Cancun is a one-time promotion and is not available for anyone who has ever attended an Unlimited Vacation Club presentation at any of their resorts. 

    All is not lost, however, because we have many other luxurious vacation packages that you may be interested in. Kindly refer to: https://www.bookvip.com/weeklydeals 

    Please call the sales line at 888-849-8450 and a highly trained representative will be happy to assist you with any further details for a specific resort and guide you through booking your next vacation with us. 

    We look forward to hearing from you when you are ready to book your next vacation! 

    James Colligan 

    Owner 

    BookVip.com 

    James@bookvip.com

    View

    What penalty will I have if I need to cancel my trip and I didn't get trip guard

    1 answer
    By Admin on Behalf of the Company #1682856
    Hello Tina, 

    If you need to reschedule your vacation, simply give us a call us at 888.845.0602 before June 23, 2019, and we will be happy to cancel the reservation. 

    You will receive a store credit for the full package price you paid and you will have 12-months from booking to use your credit towards any vacation on our website for which you are eligible. 

    Thank you for choosing BookVIP. 

    Enjoy your vacation! 

    James Colligan 

    Owner Resort Vacations International/ BookVip.com 

    James@bookvip.com

    View

    Waiting on customer service to contact us now for 4 hours and yet no one called

    by Earsie

    0 answers
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    My booking

    Looking for confirmation and booking #

    2 answers
    #1739786
    Type your message i have a email confirming from Booking. VIP my travel to Westgate Branson Woods . They cant find the date or my name . the iternatiy number on my email is 3085054 11-15-19 to 11-18-19
    By Admin on Behalf of the Company #1635177
    Dear Karin, We are happy that you received the resort’s confirmation shortly after you posted your review and that you have received same. All reservation details can be accessed under the “My Reservation” tab, which is located at the top of our website. Please feel free to call 888.845.0602 if you have any questions or would like further information concerning your reservation. Thank you for choosing BookVIP. Enjoy your vacation! James Colligan Owner BookVip.com James@bookvip.com
    View more answers (1)

    Age requirement

    Over the phone, two representatives said that my husband (42) & myself (28) will be ok to do the promotion. The terms says 30+ for married couples. We make over the annual amount, but don’t want to be charged then canceled later.

    1 answer
    By Admin on Behalf of the Company #1623258
    Dear Salae, I am pleased that we were able to speak with you and resolve your concerns. We work very hard to ensure that each and every customer is aware of how valuable they are to BookVIP. Enjoy your vacation! James Colligan Owner BookVip.com James@bookvip.com
    View

    Cancel Membership

    I tried to sign up for the 7-day free trial a couple of weeks ago, but their system wouldn't process my card. It said there was an issue and it wouldn't let me sign up for anything.

    I have no account or login information to check prices or anything like that. Now there is a charge on my account for the monthly fee of $59.00 and I have never even used the site!

    I need a refund and for them to cancel my membership so i am not charged again for something that I've never even used! How do i go about doing this?

    1 answer
    By Admin on Behalf of the Company #1596563
    Dear Ashley, Thank you for your feedback. We apologize for the login issue you experienced during a system update. We appreciate you bringing to our attention so we were able to immediately resolve the issue to your satisfaction. We work very hard to ensure that each and every customer is aware of how valuable they are to BookVIP. The reason we have over 3.8 Million Facebook Likes, more customer video reviews and have sent over 100,000 people on vacation this year alone, is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate. We look forward to hearing from you when you are ready to book your next vacation! James Colligan Owner BookVip.com James@bookvip.com
    View

    Use

    by Torion

    If I have traveled w book vip in the past, can I book additional trips through your site with the discounts to different destinations.

    0 answers
    View

    Are Resort Fees Included?

    What is included in your advertised pricing? Are resort fees included?

    Are taxes included? Are any duties or other resort charges not included in the price?

    I like the pricing I'm seeing, but unfortunately I've been screwed by "free" nights before where suddenly with Taxes and Resort Fees it was getting pretty pricey for a "Free Stay." I can't find where this information I'm asking for, especially resort fees, is disclosed before I"m asked to provide a credit card and make the reservation.

    I want to know what my costs will be before paying anyone anything.

    Can't sign a blank check or open-ended contract. That being said, I look forward to your reply because at least two of our packages would cover planned vacations.

    1 answer
    #1574386
    Resorts fees and taxes are separate from the booking price. Those fees and taxes are dependent on the days that you stay and the amenities you are provided. You would have to pay those fees regardless of who you booked your stay with. Hope this answer helps!
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    Do I have to b a part /purchased a time share to book a vacation

    Do I have to b part of a time share in order to book a vacation package though u guys???

    2 answers
    By Admin on Behalf of the Company #1448377
    Hi Angela,The resort just asks for 90 minutes of your time, one time during your stay to show you the benefits of the resort's frequent travel program. There is no obligation to buy anything and you will save up to 80% on your vacation. BookVIP has over 26,000+ customer video reviews more than any other travel site!
    #1574388
    @Admin on Behalf of the Company The presentation is really about 3 hours long but they usually provide you with breakfast or drinks. Of course, they want you to buy a timeshare at their hotel but hey do that when you can travel with BookVIP anywhere in the world for up to 77% off?!
    View more answers (1)
    Questions 27
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