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If I have an urgent issue how do I contact BookVIP about my reservation?


Customer Service can be reached anytime at 888-845-0602 or by emailing


What is your refund policy?


Our Premium Trip Guard Insurance is offered for every purchase. This insurance will allow you to cancel and receive a full refund with no questions asked. However, most decline our insurance because of our flexible rescheduling policies.


What's the "catch"?


You only need to meet the resort's requirements and agree to attend the resort preview to receive the discounted rate.All the Terms & Conditions of the offer are listed at the bottom of each web page as they are slightly different for each.

The reason why we have over 3.6 Million facebook Likes, more customer video reviews and over 1 Million packages sold is because we are the worldwide leader in promotional packages - that's our specialty.BookVIP has more customer video testimonials than any travel site - view them here


Is airfare included?


Airfare is not included in any of the highly discounted promotions advertised on Customers are able to purchase their own airfare at the time and airport most convenient to them.


Why are the packages so inexpensive?


BookVIP is the largest provider of promotional packages in the world.You can save up to save 70% of the retail rate on the promotional packages because the resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending the resort preview.

The only issues we have are when some customers try to circumvent the resort's requirements as naturally, everyone wants to save 70%.Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 70% Off


Can multiple reservations be booked at one time?


Our packages may not be used in conjunction with any other promotional offer from our agency, any other company advertising another resort or for use with another vacation ownership week on the same, similar or adjoining arrival and departure dates. This applies to qualified guests, family, and friends traveling at the same time.


do you have sweepstakes to win


BookVIP. on occasion does offer vacation giveaways, to enter just sign up on our newsletter located at the bottom of the Home page