BookVIP Questions and Answers
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Can you add an additional member in a room at the Grand Sirenis
Can you have 5 in a room at the Grand Sirenis ? I noticed online it doesn’t give you that option and I was wanting to ask customer service.
Can I give the vacation I purchased to another qualified couple as a gift?
I purchased a vacation but I will not be able to use it due to medical issues and I would like to give it to a friend and his wife as a gift so they can use it. Is this possible?
Am I able to gift my vacation package to someone?
I would like to give away an already purchased vacation to my in-laws for Christmas. Is this possible? No dates have been booked yet.
How can I get a refund
I didn't understand that y'all were selling timeshares. I am not a candidate for a timeshare and will really be just wasting your time.
My friend talked me into it any I thought he had done research, but nope. He also overpaid on concert tickets last week, we are grounding him from event planning.
IF I DONT USE MY WHOLE VOUCHER ON A TRIP WILL I HAVE A CREDIT FOR ANOTHER TRIP
I WAS GIVEN A VOUCHER DUE TO ONE OF US NOT BEING ABLE TO RECEIVE A PASSPORT. I WOULD HAVE LIKED A REFUND INSTEAD
Why has refund not been processed?
Refund confirmation email received on 8/30/21. Multiple phone calls with assurance it would be processed within 24 hours.
Customer service is very evasive. I need my refund before further action is taken.
I have purchased a holiday in mexico and due to surgery i cannot go on this holiday. please may i ask for a refund
I got a $200 gift card to you guys, but don’t need it and would appreciate the cash instead. Can I email it you ?
I got a gift card that I won in a give away from Randy Robins on Facebook and already booked my vacation and don’t need it anymore. I thought I was going to get a check in the mail not a gift card. I would appreciate the check much better instead of the gift card.
How can I get a refund?
I was originally told I would need to attend a 90 min presentation but when I talked to the actual resort, it increased to 90 min presentation + Breakfast with a sales person + travel to and from the resort (20 each way). Can you please help me get a refund from VIP.
The resort has issued a refund for their part but VIP has not. Please help.
Change of plans. Can I get a refund please Thank you
How can I use a credit I have?,,,
I attended Desert Oasis in Plam Springs in December 2020. I was informed that I would have a $300 credit to use toward a future trip.
I called this week to book a trip and I was informed my information is nkt.in computer but, I have a charge as proof from my bank with vIP TRAVEL BOOKINGS FOR $233.82 12Q3/2020.
WHAT IS GOING ON?????? Do I have to call the resort to request a receipt???
How can I get my refund?
I just accepted a job offer. Which is going to take up se time as I need to get moved to a different state.
How do I get a refund
I jumped the gun and now my Husband and I are unfortunately separating so I will not be able to take a vacation together so this is literally recent information how do I get my refund please and thank you
I would like a refund please
I made a booking today with a deposit of $99 with the total amount of $615 dollars. I would like a refund please.
How can I get a refund?
We called recently to book and there were no dates available that would work for us. I'd like a refund.
Can I visit two different owned resorts?
I purchased a bookvip vacation to Breathless in Cancun (an AM Resort) but am now interested in visiting a non-AM resort such as Le Blanc (which is a palace resort) but still on bookvip. Am I eligible to purchase?
Cancel reservation and get refund
I would like to cancel my reservation made today 11/17 and get a refund for the $396 and $99 charges on my credit card.
how can I get a refund
I recently purchased the omni cancun resort package and need to cancel, my wife was just diagnosed with cancer and I can no longer do it financially
bookvipplus.com cancellation of membership
how do I cancel this membership? there are no phone #'s on the website and no way to cancel my subscription.
How can i get my refund?
I have activated a certificate and paid USD 85 for the taxes. I wasn't able to get the dates with the selected resort hence I would request a refund.