BookVIP Questions and Answers

Can you add an additional member in a room at the Grand Sirenis.
Can you have 5 in a room at the Grand Sirenis ? I noticed online it doesn’t give you that option and I was wanting to ask customer service.
Can I give the vacation I purchased to another qualified couple as a gift?I purchased a vacation but I will not be able to use it due to medical issues and I would like to give it to a friend and his wife as a gift so they can use it. Is this possible?
Am I able to gift my vacation package to someone?I would like to give away an already purchased vacation to my in-laws for Christmas. Is this possible? No dates have been booked yet.
How can I get a refund.
I didn't understand that y'all were selling timeshares. I am not a candidate for a timeshare and will really be just wasting your time.
My friend talked me into it any I thought he had done research, but nope. He also overpaid on concert tickets last week, we are grounding him from event planning.
IF I DONT USE MY WHOLE VOUCHER ON A TRIP WILL I HAVE A CREDIT FOR ANOTHER TRIP.
I WAS GIVEN A VOUCHER DUE TO ONE OF US NOT BEING ABLE TO RECEIVE A PASSPORT. I WOULD HAVE LIKED A REFUND INSTEAD
Why has refund not been processed?Refund confirmation email received on 8/30/21. Multiple phone calls with assurance it would be processed within 24 hours.
NOTHING.
Customer service is very evasive. I need my refund before further action is taken.
Refund.
I have purchased a holiday in mexico and due to surgery i cannot go on this holiday. please may i ask for a refund
I got a $200 gift card to you guys, but don’t need it and would appreciate the cash instead. Can I email it you ?I got a gift card that I won in a give away from Randy Robins on Facebook and already booked my vacation and don’t need it anymore.
I thought I was going to get a check in the mail not a gift card. I would appreciate the check much better instead of the gift card.
Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
How can I get a refund?I was originally told I would need to attend a 90 min presentation but when I talked to the actual resort, it increased to 90 min presentation + Breakfast with a sales person + travel to and from the resort (20 each way). Can you please help me get a refund from VIP.
The resort has issued a refund for their part but VIP has not. Please help.
Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
Refund.
Change of plans. Can I get a refund please Thank you
Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com