Bookvip Questions and Answers
We will try to contact this business to get an answer for you.
Can I visit two different owned resorts?
I purchased a bookvip vacation to Breathless in Cancun (an AM Resort) but am now interested in visiting a non-AM resort such as Le Blanc (which is a palace resort) but still on bookvip. Am I eligible to purchase?

Cancel reservation and get refund
I would like to cancel my reservation made today 11/17 and get a refund for the $396 and $99 charges on my credit card.
Although we were unable to reach you upon receipt of your review, we have cancelled your reservation as requested.
Please be advised that the $99 charge you reference was voided. You will receive an email from finance@bookvip.com with your Refund ID for the $396.
Depending on your financial provider you will receive your refund in 3-5 business days.
Please call 888.845.0602 if you have any questions or would like more information.
Kind regards,
James Colligan
Owner BookVip.com J
ames@bookvip.com
how can I get a refund
I recently purchased the omni cancun resort package and need to cancel, my wife was just diagnosed with cancer and I can no longer do it financially
bookvipplus.com cancellation of membership
how do I cancel this membership? there are no phone #'s on the website and no way to cancel my subscription.
Warm regards
Marco Torres
How can i get my refund?
I have activated a certificate and paid USD 85 for the taxes. I wasn't able to get the dates with the selected resort hence I would request a refund.
You will receive an email from finance@bookvip.com with your Refund ID. Depending on your financial provider you will receive your refund in 3-5 business days.
Please call 888.845.0602 if you have any questions or would like further information.
Thank you.
James Colligan
Owner BookVIP.com
James@bookvip.com
Secrets Cancun
My husband and I stayed at Secrets Resort in Cancun back in November 2017. We did not book through Bookvip, and we paid full price.
While we were there, we attended a sales presentation and received a $200 spa credit.
Are we still eligible for the discounted price for this same resort if we attend the same presentation again? Thanks!
Dear Jessica,
Thank you for your inquiry.
The promotion offered for Secrets Resort in Cancun is a one-time promotion and is not available for anyone who has ever attended an Unlimited Vacation Club presentation at any of their resorts.
All is not lost, however, because we have many other luxurious vacation packages that you may be interested in. Kindly refer to: https://www.bookvip.com/weeklydeals
Please call the sales line at 888-849-8450 and a highly trained representative will be happy to assist you with any further details for a specific resort and guide you through booking your next vacation with us.
We look forward to hearing from you when you are ready to book your next vacation!
James Colligan
Owner
BookVip.com
James@bookvip.com
What penalty will I have if I need to cancel my trip and I didn't get trip guard
If you need to reschedule your vacation, simply give us a call us at 888.845.0602 before June 23, 2019, and we will be happy to cancel the reservation.
You will receive a store credit for the full package price you paid and you will have 12-months from booking to use your credit towards any vacation on our website for which you are eligible.
Thank you for choosing BookVIP.
Enjoy your vacation!
James Colligan
Owner Resort Vacations International/ BookVip.com
James@bookvip.com
My booking
Looking for confirmation and booking #
Age requirement
Over the phone, two representatives said that my husband (42) & myself (28) will be ok to do the promotion. The terms says 30+ for married couples. We make over the annual amount, but don’t want to be charged then canceled later.
Cancel Membership
I tried to sign up for the 7-day free trial a couple of weeks ago, but their system wouldn't process my card. It said there was an issue and it wouldn't let me sign up for anything.
I have no account or login information to check prices or anything like that. Now there is a charge on my account for the monthly fee of $59.00 and I have never even used the site!
I need a refund and for them to cancel my membership so i am not charged again for something that I've never even used! How do i go about doing this?
Use
If I have traveled w book vip in the past, can I book additional trips through your site with the discounts to different destinations.
Are Resort Fees Included?
What is included in your advertised pricing? Are resort fees included?
Are taxes included? Are any duties or other resort charges not included in the price?
I like the pricing I'm seeing, but unfortunately I've been screwed by "free" nights before where suddenly with Taxes and Resort Fees it was getting pretty pricey for a "Free Stay." I can't find where this information I'm asking for, especially resort fees, is disclosed before I"m asked to provide a credit card and make the reservation.
I want to know what my costs will be before paying anyone anything.
Can't sign a blank check or open-ended contract. That being said, I look forward to your reply because at least two of our packages would cover planned vacations.
Do I have to b a part /purchased a time share to book a vacation
Do I have to b part of a time share in order to book a vacation package though u guys???
Thank you for your inquiry.
Unfortunately, we have not been able to reach you to answer your question and assist you.
You are welcome to book any resort on our website for which you are eligible that is not an AM resort.
All you need to do is call 888.845.0602, and one of our expert representatives will be happy to assist you in booking your next fabulous vacation.
We look forward to hearing from you!
Kind regards,
James Colligan
Owner BookVip.com
James@bookvip.com