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Question:
by Emily C Wan #159995

Can you add an additional member in a room at the Grand Sirenis.

Can you have 5 in a room at the Grand Sirenis ? I noticed online it doesn’t give you that option and I was wanting to ask customer service.

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Question:
by Eduardo E Trp #113060

Can I give the vacation I purchased to another qualified couple as a gift?I purchased a vacation but I will not be able to use it due to medical issues and I would like to give it to a friend and his wife as a gift so they can use it. Is this possible?

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Question:
by Saushay W #97069

Am I able to gift my vacation package to someone?I would like to give away an already purchased vacation to my in-laws for Christmas. Is this possible? No dates have been booked yet.

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Question:
by Amanda W Dvz #94398

How can I get a refund.

I didn't understand that y'all were selling timeshares. I am not a candidate for a timeshare and will really be just wasting your time.

My friend talked me into it any I thought he had done research, but nope. He also overpaid on concert tickets last week, we are grounding him from event planning.

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Question:
by ELIZABETH N Gjs #85928

IF I DONT USE MY WHOLE VOUCHER ON A TRIP WILL I HAVE A CREDIT FOR ANOTHER TRIP.

I WAS GIVEN A VOUCHER DUE TO ONE OF US NOT BEING ABLE TO RECEIVE A PASSPORT. I WOULD HAVE LIKED A REFUND INSTEAD

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Question:
by LeNell M #83782

Why has refund not been processed?Refund confirmation email received on 8/30/21. Multiple phone calls with assurance it would be processed within 24 hours.

NOTHING.

Customer service is very evasive. I need my refund before further action is taken.

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Question:
by Bryce N Gjr #81614

Refund.

I have purchased a holiday in mexico and due to surgery i cannot go on this holiday. please may i ask for a refund

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Question:
#73027

I got a $200 gift card to you guys, but don’t need it and would appreciate the cash instead. Can I email it you ?I got a gift card that I won in a give away from Randy Robins on Facebook and already booked my vacation and don’t need it anymore.

I thought I was going to get a check in the mail not a gift card. I would appreciate the check much better instead of the gift card.

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Answer:
by By Admin on Behalf of the Company #2029196

Dear Deanne,

  • We appreciate the opportunity to respond to your request.

  • Although we do not offer any type of prepaid Hotel GIFT card, we do have Hotel Savings Cards that are offered as a test drive to our exclusive travel club, BookVIPPlus.com.

  • You may have received one of those.

  • If that is what you have, it will provide you with Cash Credits in the form of savings of UP TO $200 that you can use towards over 1 Million hotels worldwide. However, it does not have a cash value that can be redeemed by sending you a check.

  • Once you activate the card (which is free and they do not expire), you will have up to $200 in savings available to you for your next hotel booking. If you can't save all $200 on one booking, you will have a balance available for your next booking.

  • This YouTube video will explain how the hotel "savings" card works: https://youtu.be/Vu3PCahXSow

  • Thank you.
    Kind regards,
    BookVIP Management Team
    Management@bookvip.com

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    Question:
    #69088

    How can I get a refund?I was originally told I would need to attend a 90 min presentation but when I talked to the actual resort, it increased to 90 min presentation + Breakfast with a sales person + travel to and from the resort (20 each way). Can you please help me get a refund from VIP.

    The resort has issued a refund for their part but VIP has not. Please help.

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    Answer:
    by By Admin on Behalf of the Company #2014350

    Hello Chariny,

  • We strive to assist all our customers in having a great vacation with every reservation booked through BookVIP.

  • Please be reminded that the presentation (including travel time) was discussed with you when you booked your dates and was included in the Terms and Conditions you agreed to in writing at that time.

  • As the package is non-refundable, you have been provided with a store credit for the full amount you were charged. You are welcome to use your store credit towards any package on our website for which you are eligible.

  • Please contact us at 888-845-0602 when you want to plan your next fabulous vacation.

  • Thank you.
    Kind regards,
    BookVIP Management Team
    Management@bookvip.com

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    Question:
    #68401

    Refund.

    Change of plans. Can I get a refund please Thank you

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    Answer:
    by By Admin on Behalf of the Company #2012646

    Dear Pamela,

  • Upon receipt of your request, you were promptly contacted by a representative and your on-line booking was cancelled and refunded in full.
  • We look forward to hearing from you when you are ready to book your next fabulous vacation.

  • Thank you.
    Kind regards,
    BookVIP Management Team
    Management@bookvip.com

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