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Can you add an additional member in a room at the Grand Sirenis

Emily C Wan

Can you have 5 in a room at the Grand Sirenis ? I noticed online it doesn’t give you that option and I was wanting to ask customer service.

Answer #159995
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Can I give the vacation I purchased to another qualified couple as a gift?

Eduardo E Trp

I purchased a vacation but I will not be able to use it due to medical issues and I would like to give it to a friend and his wife as a gift so they can use it. Is this possible?

Answer #113060
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Am I able to gift my vacation package to someone?

Saushay W

I would like to give away an already purchased vacation to my in-laws for Christmas. Is this possible? No dates have been booked yet.

Answer #97069
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How can I get a refund

Amanda W Dvz

I didn't understand that y'all were selling timeshares. I am not a candidate for a timeshare and will really be just wasting your time.

My friend talked me into it any I thought he had done research, but nope. He also overpaid on concert tickets last week, we are grounding him from event planning.

Answer #94398
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IF I DONT USE MY WHOLE VOUCHER ON A TRIP WILL I HAVE A CREDIT FOR ANOTHER TRIP

ELIZABETH N Gjs

I WAS GIVEN A VOUCHER DUE TO ONE OF US NOT BEING ABLE TO RECEIVE A PASSPORT. I WOULD HAVE LIKED A REFUND INSTEAD

Answer #85928
0 answers
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Why has refund not been processed?

LeNell M

Refund confirmation email received on 8/30/21. Multiple phone calls with assurance it would be processed within 24 hours.

NOTHING.

Customer service is very evasive. I need my refund before further action is taken.

Answer #83782
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Refund

Bryce N Gjr

I have purchased a holiday in mexico and due to surgery i cannot go on this holiday. please may i ask for a refund

Answer #81614
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I got a $200 gift card to you guys, but don’t need it and would appreciate the cash instead. Can I email it you ?

I got a gift card that I won in a give away from Randy Robins on Facebook and already booked my vacation and don’t need it anymore. I thought I was going to get a check in the mail not a gift card. I would appreciate the check much better instead of the gift card.

#73027
1 answer
By Admin on Behalf of the Company #2029196
Dear Deanne,

  • We appreciate the opportunity to respond to your request.

  • Although we do not offer any type of prepaid Hotel GIFT card, we do have Hotel Savings Cards that are offered as a test drive to our exclusive travel club, BookVIPPlus.com.

  • You may have received one of those.

  • If that is what you have, it will provide you with Cash Credits in the form of savings of UP TO $200 that you can use towards over 1 Million hotels worldwide. However, it does not have a cash value that can be redeemed by sending you a check.

  • Once you activate the card (which is free and they do not expire), you will have up to $200 in savings available to you for your next hotel booking. If you can't save all $200 on one booking, you will have a balance available for your next booking.

  • This YouTube video will explain how the hotel "savings" card works: https://youtu.be/Vu3PCahXSow

  • Thank you.
    Kind regards,
    BookVIP Management Team
    Management@bookvip.com
    •
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    How can I get a refund?

    I was originally told I would need to attend a 90 min presentation but when I talked to the actual resort, it increased to 90 min presentation + Breakfast with a sales person + travel to and from the resort (20 each way). Can you please help me get a refund from VIP.

    The resort has issued a refund for their part but VIP has not. Please help.

    #69088
    1 answer
    By Admin on Behalf of the Company #2014350
    Hello Chariny,

  • We strive to assist all our customers in having a great vacation with every reservation booked through BookVIP.

  • Please be reminded that the presentation (including travel time) was discussed with you when you booked your dates and was included in the Terms and Conditions you agreed to in writing at that time.

  • As the package is non-refundable, you have been provided with a store credit for the full amount you were charged. You are welcome to use your store credit towards any package on our website for which you are eligible.

  • Please contact us at 888-845-0602 when you want to plan your next fabulous vacation.

  • Thank you.
    Kind regards,
    BookVIP Management Team
    Management@bookvip.com
    •
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    Refund

    Change of plans. Can I get a refund please Thank you

    #68401
    1 answer
    By Admin on Behalf of the Company #2012646
    Dear Pamela,

  • Upon receipt of your request, you were promptly contacted by a representative and your on-line booking was cancelled and refunded in full.
  • We look forward to hearing from you when you are ready to book your next fabulous vacation.

  • Thank you.
    Kind regards,
    BookVIP Management Team
    Management@bookvip.com
    •
    0 0
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    How can I use a credit I have?,,,

    I attended Desert Oasis in Plam Springs in December 2020. I was informed that I would have a $300 credit to use toward a future trip.

    I called this week to book a trip and I was informed my information is nkt.in computer but, I have a charge as proof from my bank with vIP TRAVEL BOOKINGS FOR $233.82 12Q3/2020.

    WHAT IS GOING ON?????? Do I have to call the resort to request a receipt???

    #67397
    1 answer
    By Admin on Behalf of the Company #2007488
    Dear Shelli,

  • I am pleased that upon receipt of your review, a sales representative contacted you and you will soon be enjoying your much-deserved vacation!

  • We look forward to helping you with all of your future travel plans.

  • Thank you.
    Kind regards,
    BookVIP Management Team
    Management@bookvip.com
    •
    0 0
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    How can I get my refund?

    I just accepted a job offer. Which is going to take up se time as I need to get moved to a different state.

    #66837
    1 answer
    By Admin on Behalf of the Company #2002939
    Dear Mischa,

  • Upon receipt of your request, your reservation was cancelled and your refund was processed.

  • We look forward to helping you when you are ready to take that much-deserved vacation!

  • Thank you.
    Kind regards,
    BookVIP Management Team
    Management@bookvip.com
    •
    0 0
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    How do I get a refund

    I jumped the gun and now my Husband and I are unfortunately separating so I will not be able to take a vacation together so this is literally recent information how do I get my refund please and thank you

    #66566
    1 answer
    By Admin on Behalf of the Company #1999941
    Dear Jennifer,

  • Upon receipt of your request, your reservation was cancelled and your refund was processed.

  • We look forward to helping you when you are ready to take that much-deserved vacation!

  • Thank you.

  • Kind regards,
    BookVIP Management Team
    Management@bookvip.com
    •
    0 0
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    I would like a refund please

    I made a booking today with a deposit of $99 with the total amount of $615 dollars. I would like a refund please.

    #65461
    1 answer
    By Admin on Behalf of the Company #1993227
    Dear Siobhan,

  • Upon receipt of your request, your reservation was cancelled and your refund was processed. We look forward to helping you when you are ready to take that much-deserved vacation! Thank you.

  • Kind regards,
    BookVIP Management Team
    Management@bookvip.com

    •
    0 0
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    How can I get a refund?

    We called recently to book and there were no dates available that would work for us. I'd like a refund.

    #64710
    1 answer
    By Admin on Behalf of the Company #1988923
    Dear Adam,

  • Upon receipt of your review, you were promptly refunded in full for your cancelled reservation. We look forward to hearing from you when you are ready to book your next fabulous vacation.

  • Kind regards,
    BookVIP Management Team
    Management@bookvip.com
    •
    1 0
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    Can I visit two different owned resorts?

    I purchased a bookvip vacation to Breathless in Cancun (an AM Resort) but am now interested in visiting a non-AM resort such as Le Blanc (which is a palace resort) but still on bookvip. Am I eligible to purchase?

    #62941
    1 answer
    By Admin on Behalf of the Company #1981789
    Dear Latronda,

    Thank you for your inquiry.

    Unfortunately, we have not been able to reach you to answer your question and assist you.

    You are welcome to book any resort on our website for which you are eligible that is not an AM resort.

    All you need to do is call 888.845.0602, and one of our expert representatives will be happy to assist you in booking your next fabulous vacation.

    We look forward to hearing from you!

    Kind regards,
    BookVIP Management Team
    Management@bookvip.com
    0 0
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    Cancel reservation and get refund

    I would like to cancel my reservation made today 11/17 and get a refund for the $396 and $99 charges on my credit card.

    #57295
    1 answer
    BookVIP Response #1953849
    Dear Mary,

    Although we were unable to reach you upon receipt of your review, we have cancelled your reservation as requested.

    Please be advised that the $99 charge you reference was voided. You will receive an email from finance@bookvip.com with your Refund ID for the $396.

    Depending on your financial provider you will receive your refund in 3-5 business days.
    Please call 888.845.0602 if you have any questions or would like more information.

    Kind regards,
    BookVIP Management Team
    Management@bookvip.com
    0 0
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    how can I get a refund

    I recently purchased the omni cancun resort package and need to cancel, my wife was just diagnosed with cancer and I can no longer do it financially

    #48474
    1 answer
    By Admin on Behalf of the Company #1906569
    Hello Michael,

  • Please be reminded that your vacation package was cancelled and refunded on 8/4/2020 promptly upon receipt of your email request to our management department.

  • You will receive your refund within 3-5 business days depending on your financial provider.

  • Best wishes to you and your wife during this trying time.

  • Kind regards,
    BookVIP Management Team
    Management@bookvip.com
    •
    0 0
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    bookvipplus.com cancellation of membership

    how do I cancel this membership? there are no phone #'s on the website and no way to cancel my subscription.

    #37473
    1 answer
    By Admin on Behalf of the Company #1850185
    Dear Rob Holtzman

  • Thank you for your question. We are sorry to see you want to cancel your membership to BookVIPPlus. I have replied to your question privately and have canceled your membership as per your request. But to address the question on the home login page of BookVIPPlus there is a link that says if you need support tell us about it. All you have to do is click on that link and let us know how we can help you which would include requesting to cancel your subscription.

    • Warm regards
    Marco Torres
    0 0
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    How can i get my refund?

    I have activated a certificate and paid USD 85 for the taxes. I wasn't able to get the dates with the selected resort hence I would request a refund.

    #30680
    1 answer
    By Admin on Behalf of the Company #1824355
    Hello Leroy,

  • Your certificate has been cancelled as requested.

    • You will receive an email from finance@bookvip.com with your Refund ID. Depending on your financial provider you will receive your refund in 3-5 business days.

    Please call 888.845.0602 if you have any questions or would like further information.

    Thank you.

    Kind regards,
    BookVIP Management Team
    Management@bookvip.com
    0 0
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    Questions 36
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