Reply by Bookvip Apr 02, 2015

Mrs. Thorpe

Thank you for your valuable feedback as we take customer issues very seriously. I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as the resort is paying for the cost of the discounted vacation. You booked in October 2014 for Summer Bay travelling In July 2015, You had originally booked for 3 nights but changed the reservation a few months later by adding a couple more nights. The additional nights were not available so we offered you Encantada. You declined the move so we promplty refunded you on Date/Time: 02/13/2015 6:51:18 PM EST Transaction ID: 2581481445 Transaction Type: Card Refund Amount: -116.91

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Author's
1 comment

They changed my reservation without telling me.I only found out about when I went to make a payment today.

I asked for a refund, but was told I couldn't, because it was after the 7 days. Remind you I made this reservation back in October. Made changes to my reservation in December. Neither time did they tell me they changed my hotel.

I went from a 3 bedroom condo to 2 bedroom hotel room. They refuse to give my money back tried to speak with a supervisor for two days with no return call.

DO NOT do business with this company, they seem very underhanded.I have never had been so dissatisfied dealing with a company

Review about: Bookvip Hotel Reservation.

I didn't like: Poor customer service, Having my reservation cancled.

Review #593907 is a subjective opinion of a user.

1.0
Price Affordability
Staff
Number of Destinations
Product or Service Quality
Additional Fees
Discounts and Special Offers
Website
Exchange, Refund and Cancellation Policy
Customer service
PRODUCT OR SERVICE Bookvip Room Booking
Reason of Review / Monetary Loss Poor customer service / $116
Preferred solution Full refund

Had an Experience with Bookvip?

Write a review

Comments

BookVipOwner1
Miami, Florida, United States #957898

As an owner, we take every complaint extremely seriously.Please contact me at James@rvitravel.net.

We are the largest provider discounted promotional packages. The reason the vacation packages are up to 70% off is the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when resort finds the terms & conditions are being circumvented.

We sent over 50,000 families on dreams vacations this year and are on track for 100,000. We have more actual customer video review than any other travel site. http://bookvip.com/sitereviews

Like any growing company we are not 100% perfect and always working to improve and an as owner I will do everything to resolve an issue.

Please contact me directly at James@rvitravel.net.Thank you

comments