I purchased a 7 night Cancun package on Nov 3, 2018 I paid half down and was told I had until the end of Nov to pay the balance. I paid half the balance due on Nov 30 and the remaining amount due on Dec 1 I then looked at my bank account on Dec 3 and saw an additional charge of the last payment.
I called customer service immediately and was told that they would refund me the overcharge two days later I called again and was asked to send statements which I emailed twice and was told I would get a call back to resolve the overcharge. Never heard from anyone so I called back later that day and they asked for another email, and had no idea about the transactions on my account. I was hung up on twice, when I got thru again, I was told by the agent that she was processing my refund immediately and I would have an email confirmation . Next morning no email no refund so I called back, this time they said they refunded me back the wrong amount.
My overcharge plus the money I actually owed them. I demanded to speak to a supervisor who then asked me the amount that I was supposed to be refunded , shouldn’t that be in my account ? Why am I telling him the amount ??? I was furious .
He confirmed that the refund was wrong and I demanded to speak to the actual Finance department who should have this information and be able to help me. He said that they can only contact them via email???? Now I am being told I will get a call today, which hasn’t happened in 4 days since the over charger. A refund, which I am highly doubting!!!
then I get to call back and pay something I have already paid???? For the record I want to deal with giving my card info to this company again like *** in the head. I am just going to dispute it to my bank at this point. Every single person I have talked to has lied, doesn’t know what info they are giving me, and I am beyond frustrated that a simple problem can’t be figured out.
I am quite frankly sick of calling and being frustrated. A simple problem, easy solution, basic math and we can’t get it done I wouldn’t use book Vip again customer service is terrible !!!!