Reply by Bookvip

Dear Cynthia,

Thank you for your valuable feedback.

Our amazingly affordable promotional packages are subsidized up to 77% of the retail rate by the participating resort provider.

To ensure that these rooms are available to the customers for whom they were intended, the participating resort provider sets forth certain eligibility requirements that must be met in order for BookVIP (as the booking company) to be able to offer the package to potential guests.

The Terms and Conditions governing these promotional packages are located on each and every resort offering page on BookVIP’s website. To further ensure that a potential customer is eligible and qualified to participate in the special promotion, the Terms and Conditions are reviewed with the customer during the sales call and the customer must agree to the Terms and Conditions via electronic signature before any reservation is final and the travel dates sent to the resort.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site:

James Colligan
Resort Vacations International/
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Value for money

I booked a package at Gatlinberg, TN. When I went to confirm date of travel I was told the two people staying had to either be married or have the same mailing address. This was nowhere to be found when I booked it.  I guess what seems too good to be true really is.  We were traveling to visit relatives to this area and were looking forward to seeing this area.  We are over 60 years of age and do not see why or what business it is of theirs' whether we are married or not.  Only good thing is that they refunded my down payment.

Product or Service Mentioned: Bookvip Vacation Package Booking.

Reason of review: Marriage clause not known.

Monetary Loss: $500.

I liked: Price.

I didn't like: Shady, Bait switch pricing, Illegal practices.

  • Gatlinburg TN
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