This place is a joke! You can hardly understand anyone you talk to...
and that's actually when you get to talk to someone. I think it's all part of their scheme to get you to agree to stuff. We could no longer make our trip, I called to cancel and was under the impression that if we cancelled 7 days before the trip we would receive our money back. Not true!!!
And the people you speak to are so rude!
I will NEVER recommend this site to anyone nor will I ever use it again. After 14 minutes on the phone and 11 of that being in hold, I got no where!!!
Review about: Bookvip Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $85.
Preferred solution: Full refund.
I didn't like: I do not like book vip and will never use it again, Waste of my time.