Reply by Bookvip Apr 21, 2016

Dear Latoya,

We appreciate the opportunity to address your concerns.

Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% because the resort is subsidizing the room in exchange for your time during the resort preview. The location of your resort preview is clearly stated in your resort confirmation, as well as included in the Terms and Conditions governing your vacation package.

All qualifications, resort fees, taxes, deposits and penalties for any particular property are also clearly stated on the Terms and Conditions governing each vacation package.

Not mentioned in your review, however, is that you choose to travel to Orlando, knowing you did not have a major credit card, which resulted in your promotion package being voided.

It is clearly stated in the Terms and Conditions governing the vacation package and which you agreed to in writing when you made your reservation that:
LEGALLY SINGLE WOMEN MUST VALID A MAJOR CREDIT CARD ONLY TO BE ELIGIBLE AND ALLOWED TO CHECK IN
Neither BookVIP nor the resort could have known that you were not in possession of a major credit card since you agreed to the Terms and Conditions via electronic signature when you made your reservation.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Author's
Orlando, Florida
1.1K views 0 comments

They said the hotel I was going to was 4 star it's more like 2 a cheap motel.The free breakfast is microwaved,if ur going to a presentation make sure it's on the property ur staying at because mines was 20 minutes away at a different hotel and they don't provide transportation but book.vip doesn't tell u all this.

Book.vip takes ur payment and tells u all ur fees and taxes are included,u get to the resort and they still charge ur credit card.

This was the worst trip ever,seeing I had book.vip make my arrangements.Never again and I advise u don't do it

Review about: Westgate Resorts Vacation Ownership.

I liked: Prices.

I didn't like: Lies.

Review #831305 is a subjective opinion of a user.

2.4
Website
Product or Service Quality
Insurance Quality
Number of Destinations
Staff
Price Affordability
Exchange, Refund and Cancellation Policy
Customer service
Discounts and Special Offers
Additional Fees
Value for money
Reason of Review / Monetary Loss Poor customer service / $140
Preferred solution Full refund

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