We checked in earlier today and a mistake had been made with our booking. We got to our room and we didn't have the right number of beds or bedrooms for our party.
Our team member, Daryl Urbina got right on it, called the front desk, drove us back to registration and took us to someone who immediately changed our rooms for what we originally wanted. He then drove us back and moved all of our baggage to the new rooms.
He was a professional every step of the way, courteous and kind. If I judge the property on the service received just today - I have to say 5 stars!
Product or Service Mentioned: Bookvip Westgate Hotel Room Booking.
Reason of review: Good quality.