Reply by Bookvip

Thank you for your valuable feedback and we take all customers issues very seriously. We are able to look up reservations by the last name of customer, their email address, or telephone number, however, we are unable to locate any reservation with the information given by you to this web site. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. In your post, you mention different pricing in August than December, however, without knowing the specifics, I do know Holiday periods such as Christmas / New Years if the resort has it available, there is a small surcharge due to the fact it is during the holiday which is naturally more expensive. If there was an error explaining that to you, please let me know by contacting me directly at

The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. As a rapidly growing company we are not always perfect, however, I can be contacted directly at to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Las Vegas, Nevada
Product or Service Quality

I called several times and they would all come up with different and contradicting "requirements" to be able to book a package. I asked if the price would be the same no matter on what date i booked and they said that if I was to buy it at the price that was listed today it would not matter what days i chose to travel and only in December the prices would change. Then another one said that they did not have that package price because of the date which was on August not December like I had been told before.

Product or Service Mentioned: Bookvip Vacation Package.

Reason of review: Bad quality.

Preferred solution: Deliver product or service ordered.

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