Reply by Bookvip

Above all else, providing excellent customer service is our main goal and all of our customer service agents are highly-trained and qualified.

Because humans sometimes make mistakes, all qualifications, resort fees, taxes, deposits and penalties for any particular property are clearly stated on the Terms and Conditions governing each vacation package and must be agreed to in writing by the customer before any sale is finalized. The discounted package price offered by the Krystal Resort is for 2 adults and 2 children, 18 and under. Further, it should come as no surprise that an additional charge would be incurred for your “kid” who is a 3d adult age 29.

When contacted by a supervisor, you accepted BookVIP’s apology for any inconvenience and stress resulting from your experience and had agreed to remove your review.

You advised BookVIP that you had sent an email to pissedconsumer retracting your negative review, but you were not willing to go to the trouble of providing pissedconsumer with the additional steps to have it removed entirely.

Your trip was cancelled and you were never charged for the vacation package.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
Owner Vacations International

Bethel Park, Pennsylvania
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

I have made a reservation for vacation to Cancun in Crystal Resort for my husband, my daughter and I. I got the confirmation for three adults.

Then I made a reservation with Airline for three people.

Next day when I called them. they told me I have to pay $80 per night extra for my daughter. It was over our budget, so I talked to the supervisor Cheryl, who told me after for ever on the phone that it will cost me $300 extra. Our representative made a mistake.

So I canceled the vacation.

And paid fee to the airline to cancel our flight. I just don't want this to happen to other families.

Product or Service Mentioned: Bookvip Flight Booking.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

I didn't like: Liers, Waste of my time, Poor customer service, Shady.

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I'm sorry that happened to you, but this review is a bit unfair. When I booked the exact same trip, they were clear about the pricing being for 2 adults & 2 kids.

I was told that 4 adults, (bc we're traveling w/o kids), would incur an extra per night fee per adult(s) exceeding 2. I'm assuming that's the case here.

The info wasn't volunteered to me though, I asked before booking. You have to do your due diligence w/ offers like these or your assumption(s) can cost you money.

to Anonymous #1074391

My review was total truth, My be they were clear with you with their pricing, but I was with their representative for more than 30 minutes and made sure that he new what I was asking for. They called me and told me that they made the mistake.

So you don't know what happened to me, I didn't assume anything. They offered me a free trip if I say that I made a false review, but I wasn't going to do that.

So please don't judge me, I am a very honest person, I do not leave a bad review for any one unless they deserve it. I just didn't want this to happen to another family.