Reply by Bookvip Apr 01, 2015

Thank you for your valuable feedback. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. The reason we can offer packages 70% off the retail rates is because the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when the resort finds the terms & conditions are being circumvented. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
Author's
New York City, New York
2 comments

This company is a complete DISASTER.Booked trip to Cabo, went to confirm and my hotel changed from a 5 star to a 3 star.

I've called 16 times to get my money back and ask for a supervisor. Every time I am transferred to someone who can not get me a supervisor. I've been told 15 times I'm a priority and a supervisor will call me back. Never been called.

I know I'm saying goodbye to my money as clearly they will not call me, but I wanted to add my comments so no one else loses their $$$.

Stay away from this company.Only time I get called back is when I fake I'm going to make a new trip !

Review about: Bookvip Hotel Reservation.

I didn't like: Poor customer service.

Review #604839 is a subjective opinion of a user.

1.3
Staff
Discounts and Special Offers
Website
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss poor customer service & quality / $400
Preferred solution Full refund

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Comments

Albert
Scarborough, Ontario, Canada #965118

Thanks for your comment , almost booked a trip .. but not going to now..

BookVipOwner1
Miami, Florida, United States #957889

As an owner, we take every complaint extremely seriously.Please contact me at James@rvitravel.net.

We are the largest provider discounted promotional packages. The reason the vacation packages are up to 70% off is the resorts subsidize the cost of these discounted vacations in exchange for your time during the resort preview. The resort verifies each reservation before issuing a confirmation number as resort is paying the cost of discounted vacation. A majority of the issues occur when resort finds the terms & conditions are being circumvented.

We sent over 50,000 families on dreams vacations this year and are on track for 100,000. We have more actual customer video review than any other travel site. http://bookvip.com/sitereviews

Like any growing company we are not 100% perfect and always working to improve and an as owner I will do everything to resolve an issue.

Please contact me directly at James@rvitravel.net.Thank you

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