Reply by Bookvip Oct 25, 2016

Thank you for sharing your experience.

Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% from the retail rate because the resort is subsidizing the room in exchange for your time during the resort preview. The extra bonus gifts are provided by the resort and our given at the end of your resort preview.

The IP address is part of your digital signature acknowledging the Terms and Condition/Reservation Details and accepting the eligibility requirements set forth by the resort. This also protects you from credit card fraud as BookVIP has the latest encryption technology.

We have an A+ rating with the Better Business Bureau and send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
Owner
Resort Vacations International/BookVIP.com
Author's
Richardson, Texas
0 comments

I booked a hotel package in San Antonio.I paid for the whole package up front.

I called to confirm dates of travel. After the 3 mention of a date I had available the lady on the phone finally told me that those dates were available. I asked about the 3 bonuses that it said I would get for paying in full. The lady agreed to give me the 3rd night at the hotel, but said that I would receive the other 2 bonuses after I attended a 120 minute timeshare event.

I was still okay with all of this until I found out through an email that they had my IP address for my work computer.

All I did was ask why do you need that and then after several attempts with no valid answer I asked to cancel and refund my credit card account immediately.This may not be a "Shady" operation, but why did I feel that way?

Review #939724 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not as described / $175
Preferred solution Let the company propose a solution

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