Reply by Bookvip

Dear Mrs. Shannon
Thank you for your feedback and I understand your concern for sharks. We realize this is a serious issue and simply one our customer service was not prepared to answer as this has been a completely unforeseen and unusual occurrence. However, we ask people to use common sense and ask a lifeguard or police official in the area as they are the only ones qualified to answer if the swimming conditions are safe. If they say it is unsafe, you should not swim in the ocean and just use the swimming pools
We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at James@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
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Chapel Hill, North Carolina
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I booked a vacation with my grandchildren in the Outer Banks.Then on the news we started hearing about a lot of shark attacks in the area.

I called to change the reservation to Virginia Beach but there was nothing available. Then the guy told me not to worry about the sharks because the resort "does not allow sharks in the area because it is bad for business". WHAT? They have told the sharks to stay away and the sharks listened.

WOW!!! Maybe the resort should teach the rest of us how to keep sharks away. So I asked to speak to a supervisor and was told they were too busy to talk with me. So be it.

We will go to the Outer Banks but if anything happens to my children or grandchildren I am suing the resort and BOOKVIP.COM.

I will put them out of business.They better hope those sharks listen to them while I am there.

Reason of review: Poor customer service.

Monetary Loss: $405.

Preferred solution: Full refund.

I didn't like: No refund, Poor customer service.

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