I booked a package with BookVip.com, and I was not told I could not cancel it. I have made several calls trying to cancel, and each time I was told I would receive a call back with a full refund.
When finally after numerous attempts on my part, they called me back, I was simply shocked. Robin, Cancellation Department Manager yelled at me the entire time and was extremely rude. I have not yet come across such treatment! And she said they can't cancel it and give me a full refund because it is my fault.
She said it is clearly stated on my reservation that I can't cancel, BUT IT IS NOT. Beware!
Horrible customer service, and a scam. I will post this review on every legit website to make sure others don't make such mistake.
Product or Service Mentioned: Bookvip Vacation Package.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $317.
Preferred solution: Full refund.
I didn't like: False advertisement, Poor customer service, Refund policy.