Reply by Bookvip

Hello Calandthia,

We are happy that prior to this review being posted, you had been contacted by a supervisor and all issues were resolved.

All of our calls are recorded, so we appreciate your comments as we are able to use the calls as valuable learning tools. As the fastest growing travel company in the world, we sometimes fall short of our goal, however, we are constantly looking to improve.

You can save up to save 77% of the retail rate on the promotional packages because the resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending the resort preview.

It is the participating resort provider who sets forth the eligibility requirements - not BookVIP.

BookVIP is a booking company and it is our job to ensure that guests are qualified for the limited number of promotional packages being offered by the resort providers. The eligibility requirements for each promotional package can be viewed on BookVIP’s website at the bottom of each resort offering page by clicking on the Terms and Conditions.

That being said, when we reached out to you and explained the situation, you understood our position, and we are looking forward to helping you plan that much-deserved vacation.

The reason we have over 3.9 Million Facebook Likes, more customer video reviews, and have sent over 100,000 people on vacation this year alone, is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate.

James Colligan

Every time you call and ask questions they hang up in your face I will report your company to the Bettr business bureau I just found y’all website and I was very interested in the resorts but after talking to those rude *** agents y’all don’t never have to worry about and are recommending anybody to book with if you want to talk here is my mugar email address nasty disrespectful customer service representatives I have ever talk to rude rude rude rude rude nasty attitude I don’t s how y’all stay in business with the unprofessional reps y’all have I was excited find y’all website and I was glad tha5 I didn’t spend my money with y’all company

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Poor customer service, Waste of my time, Lies told by representatives, Shady, Poor customer service waste of time shady.

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