I booked a trip. was very excited to be able to take advantage of a great deal and looked forward to buying timeshare in a gorgeous location.
The first time I booked I got a call back and confirmed the trip from the hotel themselves. I then 2 days later got a email from BOOKVIp that they could not accommodate my reservation anymore. Since I was withing cancellation dates I canceled and demanded an expedited refund.
I then tried again the following week and the Dates were "blocked" they said.
SO fine I decided to move my trip out one week to stay at the resort I originally wanted. I then booked again. Got a call back. Confimred my reservation..
. so I finally booked my flight. Three days later got a call and an email and a text that they would not be able to accommodate my trip!! I was hoping to get a call from management but never did.
The "supervisor" said she would take care of it but convemniently waited past the cancellation period to tell me she couldn't accommodate me in any way.
WHAT A JOKE!!! BEWARE< you get what you pay for.
Product or Service Mentioned: Bookvip Vacation Ownership.
Reason of review: Poor customer service.
Monetary Loss: $600.