BookVIP - Horrible!!!

May 22, 2020 Dear Maddalynn

We are sorry to hear about your misunderstanding of our "Cancellation/Interruption Insurance plan” included FREE with your purchase and thus we wanted to address your claims about how we represented ourselves during your purchase decision.

We reviewed the recording of the call you had with our representative and we found that NONE of your claims are true.

For starters our representative told you clearly that the 2 bedroom you preferred was not available for your preferred travel dates and our travel specialist clearly and strongly suggested to you that you should call back later in the month to see if any 2 bedroom inventory might open up.

You told our agent against his recommendation to go ahead and book you in a 1 bedroom and that you would only travel with 4 people vs the 5 people you originally wanted to travel with. Our travel specialist tried multiple times to convince you to call back later however you insisted on making the purchase. Our travel specialist also informed you that once you booked dates you would NOT be able to change the room type later.

Secondly you did NOT purchase the Trip Gaurd insurance you refer to that we cover in our FAQs. You were however provided our “Cancellation/Interruption Insurance plan” included FREE as part of our Corona Virus protection promotion. This Interruption insurance was disclosed to you that it provided you the ability to Cancel your travel dates and reschedule dates and or receive a store credit if you chose to change dates or resort promotions. It was NOT described as refundable at all.

You agreed both Verbally and in writing with an electronic signature to the terms and conditions which cover the reschedule / store credit policy.

Our representative also read to you our entire Verification Script that explicitly states that if you need to cancel your travel dates you would have up to 24 months to travel and or get a store credit for a different resort promotion if you so chose. In order to provide up to 83% off with our promotions we do have some terms and conditions and restrictions that may not apply to retail travel when you pay full price. Unfortunately, some people either choose to hear what they want to hear or simply resort to false claims and tantrums in an attempt to not take responsibility for their own purchase decision.

We strive for 100% satisfaction and do our best to ensure every customer understands all the terms and conditions as well as the restrictions of our amazing offers. We are very proud that we now have tens of thousands of smiling Video reviews from happy customers from the hotels and resorts which are more video testimonials than any other travel website on the planet.

Those that actually travel with us and rate us afterward rate us on average as 4.8 out of 5 stars with over 1 million traveled so far!

We look forward to working with you to reschedule your travel dates when you are ready or applying what you have paid to one of the hundreds of resort options.

Warm Regards