Reply by Bookvip

Dear Laurie,

Thank you for your valuable feedback.

I am pleased that a representative was able to speak with you and resolve your concerns. Your reservation was cancelled as requested and your credit card was not charged.

As the fastest growing travel company in the world, we are not perfect and sometimes make mistakes. However, we use this forum for both positive feed-back, as well as to rectify any customer issues.

We work very hard to ensure that each and every customer is aware of how valuable they are to BookVIP.

The reason we have over 3.8 Million Facebook Likes, more customer video reviews and have sent over 100,000 people on vacation this year alone is because we are the the worldwide leader in promotional packages – that’s our specialty. If you meet the resort’s requirements and agree to attend the resort preview, you will receive the promotional rate.

James Colligan

This company is a joke and a gimmic and FRAUD STAY AWAY

Reason of review: Poor customer service.

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