Bookvip - Horrible

Mar 20 Hello Begum,

Thank you for your feedback.

As stated in the Reservation Details which you we covered over the phone and agreed to in writing, the resort partner is paying the 70% discount on for these promotions, and the resort will honor only one package per family, friends, acquaintances or known groups traveling on the same, similar and/or adjoining arrival and departure dates.

Unfortunately, you and your sister violated this rule when each of you proceeded to book separate vacations using the promotion.

In addition, as per the Reservation Details, since you declined the Trip Guard Insurance which was offered during your sales call, your package is FINAL & NON-REFUNDABLE. Your reservation was cancelled with the resort as requested, and you have a store credit to use your vacation dollars toward any hotel or resort of your choice within BookVip.com.

You have 12-months from booking to use your store credit.

I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service.

We send over 300,000 people on vacations each year and the only issues we have is when customers try to circumvent the resort's requirements.

James Colligan
Owner
BookVip.com
James@bookvip.com